DOMINIQUE DAVIES
Fairfield,CA
Summary
Dynamic social worker with extensive experience, excelling in crisis intervention, and community resource navigation. Proven ability to advocate for clients, ensuring access to essential services. Skilled in legal research and conflict resolution. I am dedicated to empowering individuals and fostering positive outcomes in challenging environments.
Overview
16
16
years of professional experience
Work History
Social Worker III
Solano County- Public Defender’s Office
Fairfield, CA
09.2023 - Current
- Work with justice involved adults/ juveniles
- Advocate for justice involved clients
- Work with and complete varies task for Attorney’s
- Attend court hearings with/on behalf of clients
- Document all interactions with clients/ outside resources teams
- Connect clients to resources in the community/referrals; general resources (Medi-Cal, benefits, access lines to various resources, food banks/ food give away, detox program, employment, housing; shelters, treatment programs (substance, mental health, dual diagnosis), Sober Living Environment Homes, and case management
- Collaborate with interdisciplinary teams
- Collaborate with client’s providers to get updated reports and status
- Collaborate with the Forensic Triage Team (FTT) and case management teams
- Mental health diversion court
- Complete social history/ mitigation reports
- Visit juvenile hall youth, in-custody adults
- Complete iWeb visit with in-custody clients
- Transport clients from in-custody to treatment programs
- Network with outside community agencies
- Maintain conservatorship caseload; working with the Conservatorship Attorney 1:1 to advocate clients needs/wants, complete home visit/ placement visits to ensure health and safety, provide case notes on visits attend court for advocacy
Social Worker II
Solano County- Child Welfare (Family Preservation)
Fairfield, CA
12.2022 - 09.2023
- Served families with children 0-3 years of age
- Trauma informed care
- Mandated reporter
- Connected families with community resources/supports to meet court orders
- Meet with families up to 4 times a month to engage in services
- Engaged families with their children
- Supervised/ Monitored visits between parents and children
- Provide written case notes on updated status of families
- Network with outside community agencies
Social Worker I
Social Service Staffing- Contra Costa County Children & Family Services
Pleasant Hill, CA
08.2021 - 12.2022
- Conduct in- home and on-site visitations to assess applicant or clients’ social problem/needs
- Determines extent of supportive services needed and develops a case service treatment plan
- Provides information and assistance and refer clients and the general public to appropriate county or community service agencies based on needs assessment
- Interprets agency policies, rules and regulations to applicants, recipients and others and applies this information in the assessment and case management process
- Confers and may work jointly with a variety of public, private community agencies and/or health specialists to obtain or provide information in case assessment or treatment plans, to refer clients or assist in disaster relief, to develop community resources, or to provide certification and/or special assistance to other agencies upon request
- Performs liaison work and/or problem resolution with other services agencies
- Establishes and maintains manual and/or computerized and/or programmatic records including resources, information on clients and program status changes
- Processes actions related to program eligibility and ancillary services using a manual and/or computerized system
- Responds to and investigates complaints of abuse, neglect and/or exploitation of adults and may take or recommend appropriate action
- Makes assessments of clients in need of in-home care including evaluation of alternative resources in or out of home
- Performs case management functions for these clients including interaction with client's family, providers, and others to obtain/provide information, resolve differences and provide other resources needed
- Participates in multidisciplinary care coordination teams to better outcomes for individuals served
- Provides guidance and information regarding client's rights to confidentiality and self-determination, family, agency and client responsibilities and legal ramifications or liabilities
- Authorizes childcare arrangements
- Assists clients in processing of supplemental Security Income (SSI) and disability claims and appeals
- Assesses barriers to employment for clients in a variety of services programs
- Assists clients in finding resources to overcome barriers
- Determines job readiness, conducts group or individual orientations, and determines sanctions
- Provides money management services in conjunction with the Auditor's Officer or other approved payer
- May testify and/or provide information or exhibits to hearing officers or courts
- Prepares correspondence, reports, and narrative case studies; maintains case records; documents case actions and completes required forms
Regional Coordinator
Liberty Healthcare Corporation
Bala, Cynwyd, PA
04.2021 - 07.2021
- Coordinate with the Liberty/CACONREP Clinical Director (CD) and state hospital treatment team in the development and finalization of a conditional release plan; listing supervision and treatment needs, plans for transfer of client to the community, etc.
- Conduct pre-release investigation of possible community housing in conjunction with ED, RC Supervisor and other Liberty staff; including on-site visits to proposed residences, vocational/educational/work and treatment sites.
- Investigate and analyze information relative to the conditionally released patient’s past criminal record, focusing on sexual/violent criminal behavior patterns and victimology. Write Case Supervision Plans and update as needed.
- Facilitate and coordinate Community Safety Team (CST) meeting (Agendas), provide information for Community Safety Team meetings, and generate Community Safety team reports. Produce and distribute accurate Minutes of each CST to appropriate parties.
- Ensure contacts with and provide other Required Services for conditionally released patients pursuant to Liberty Healthcare and DSH guidelines. Attend to monitoring client’s financial status, assist client in applying for all eligible funding and assist client in budgeting, use of Life Support Funds, etc.
- Assist CD in identifying potential providers of treatment and other sex offender supervision related services. Assist in transportation which may needed by client to attend all scheduled services.
- Coordinate services relative to housing, education, mental health needs, and other services ordered by the court or recommended by the Community Safety Team.
- Assume responsibility for all activities related to Global Positioning Programming, including monitoring of alerts, rectifying alerts, responding to alerts, initial installation of GPS hardware, and reporting and replacing defective hardware.
- Assume responsibilities for all activities related to IPPC Internet Software Monitoring of SVPs cell phones, tablets, laptops, computers, etc.; including set up and monitoring per LHC policy.
- Maintain positive public relations and promote awareness of the program.
- Coordinate with Executive Director for Surveillance and Private Security as needed; work closely with staff providing surveillance and private security and keep them updated on what is needed.
- Provide coverage for other Regional Coordinators as directed.
- Participate in training related to sex offender specific/treatment, drug/alcohol abuse, safety, and other training identified by Executive Director and/or Regional Coordinator Supervisor.
- Establish and maintain a collaborative and working relationship with treatment providers, DSH and Court personnel, and all others involved with release and supervision of conditionally released patients.
- Provide ongoing supervision of assigned PRNs and complete monthly Supervision record for CPD. Including assurance of completion of quality work and completing evaluations.
- Complete all reports and paperwork in a timely basis (as per requirements), including Intake, Initial Client Supervision Plan, Chrons, Monthly Reports, Quarterly Treatment Progress Reports, etc. Maintain update records and documentation on all assigned clients.
- Perform other duties (not outlined above) assigned by Executive Director and Regional Coordinator Supervisor that will be necessary for the success of the CA Conditional Release Program.
Case Manager I
Regional Center of The East Bay
Concord, CA
06.2015 - 04.2021
- Facilitate the planning process and develop the Individual Program Plan (IPP) or Individual Family Service Plan (IFSP) for assigned consumers and oversee the implementation of the IPP/IFSP. Monitor and evaluate the services provided through the plan.
- Coordinate and support the implementation of the consumers plan which may include, identifying natural supports, generic services and evaluating when a need exists that can only be met through RCEB authorized funding.
- Advocate on behalf of consumers to protect their rights under the law and ensure that they receive those services and benefits to which they are entitled.
- Assist the consumer and family in obtaining essential diagnosis and evaluation from appropriate practitioners and secure written reports and other information which assesses and interprets the consumer’s situation.
- Monitor the consumer’s health and safety
- Maintain all documentation and contacts as required by law, regulation, and policy.
- Implement RCEB policies and procedures
- Travel to Day Programs and Group Home’s to monitor and complete quarterly, annual and IPP reports.
- Complete in a timely manner, functional and/or developmental reviews.
- Keep supervisor informed of the status of the caseload and unmet needs in the community.
- Perform other duties as assigned by the supervisor.
On-Call Case Monitor
Volunteers of America Bay Area Parolee Service Reentry Program
Oakland, CA
10.2009 - 12.2019
- Sign In and out residents of the facility as they enter/ exit the facility
- Conduct hourly smoke breaks for all residents interested
- Daily monitoring of resident’s schedules/ and outside activities
- Administrate medication
- Monitor residents taking medications
- Locker/ room searches
- Urinalysis Testing
- Use the chain of command when there is a problem, or to resolve problems
Case Manager
The Plus Group Inc. – Genentech (Access Solutions) Contractor
South San Francisco, CA
11.2014 - 02.2015
- Protect the security of medical information to ensure that confidentiality is maintained.
- Review medical information for completeness, accuracy, and compliance with regulations. Retrieve patient medical information from physicians and review them.
- Resolve or clarify, HCPCS, CPT, ICD-9 and ICD-10 codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors and patients.
- Review reimbursement aspects, i.e.: benefit investigation, payer reimbursement policies
- Investigate benefit information to a fine detail and give feedback communication in both written and verbal format. Consult with physicians to determine independent medical reviews
- Educate, inform and assist patients and providers to navigate through the reimbursement process Working with Medicare, Medicaid, and Tricare part B plans.
- Identify barriers to reimbursement and recommends program efficiencies to the team
- Identify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are insured or require co-pay assistance
- Used Salesforce application to complete documentation and navigate through the system to better provide services for clients, expedite patient cases going through appeals
- Update physicians on status of patients and relay information on financial assistance programs if used.
- Complete written communications to patients and other external parties on appeal progress Follows-up on all appeals to obtain, where possible, authorizations and ensure appropriate status
- Work collaboratively in a structured team and individually
Support Service Case Manager
Social Service Staffing Inc. – Community Housing Partnership
San Francisco, CA
09.2014 - 11.2014
- Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.
- Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
- Monitor and record clients' progress to ensure that goals and objectives are met.
- Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
- Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
- Confer with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs.
- Arrange for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.
- Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
- Develop and maintain relationships with community referral sources, such as schools and community groups.
- Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers.
- Confidentiality with clients and their files
Case Manager II
Youth Uprising
Oakland, CA
02.2014 - 09.2014
- Provide a comprehensive intake assessment to all YU Members and update assessments on a quarterly basis.
- Provide case management services to all youth and young adults that need support.
- Refer, monitor, track and document all referrals within Yu and outside agencies as necessary.
- Link youth to housing, medical, employment, recreational, and other resources and or support systems.
- Provide mentorship and one-on-one counseling
- Maintain an on-going caseload of 30 active cases per quarter in addition to follow up supports to new members on guided caseload
- Facilitate support groups for YU members and clients as needed.
- Advocate for young people as they navigate the educational, justice, and other systems.
- Participate in multidisciplinary case conferences, meeting and other methods of staff support and consultation.
- Participate in outreach activities in order to promote services.
- Support all staff in conflict resolution procedures.
- Participate in center-wide programming, events, activities, and retreats as requested.
- Maintain documentation requirements and standards.
- Support grant application, data collection and reporting as required.
- Provide support and participate in Youth Uprising’s New Member Orientations; Monday, Tuesday, Thursday or when required.
- Supports Case Managers with resources and information in their development and growth as a direct service provider.
- Attend workshops and support the organization with promotion of Youth Uprising and its services.
- Facilitate classes every 2nd and 4th Thursday of the month, provide make- up classes.
- Build rapport with youth, mediate conflicts.
- Identifying needs and strengths of young individuals.
- Make appropriate referrals to address urgent needs.
- Maintain appropriate documentation.
- Timely data entry into ETO database by deadlines.
- Provide necessary documentation as required for funding streams, data collection.
- Identify and develop opportunities for collaborations with other YU departments.
- Support coordination and pooling of resources among various services providers in the community through collaboration and consultation.
- Attend weekly staff meetings, case conferences, departmental meetings, and all quarterly staff meetings.
- Maintain confidentiality regarding clients, personnel, and all internal organizational information.
Casework Supervisor/ Assistant Center Program Manager
Volunteers of America Bay Area Parolee Service Reentry
Oakland, CA
07.2011 - 01.2014
- Supervisor all staff to be sure all jobs are being done properly
- Manage Lead Casework Monitors department and the functions of their job duties to be sure all client’s files are up to date and in order
- Act as Center Manager in the absence of Center Manager and responsible for all duties assigned
- Make sure all casework monitors files are adequate for the guidelines for the program
- Responsible for staff and operations of the facility
- Participate in the process of writing up disciplinary actions upon staff
- Participate in the process of hiring/terminating staff
- Has knowledge of all the rules and regulations of the facility
- Respond quickly to emergency/stressful situations and to remain calm and professional
- Track Reentry participant’s progress and make recommendations to Caseworkers, Monitors, clients, and the Parole Agent regarding necessary corrective measures when progress is substandard
- Teach/train staff on the guidelines of keeping the program up
- Knowledge of whom to contact when there is an emergency/ building needs maintenance
- Assist in creating/coordinating the weekly staff work schedule and remain on-call as scheduling conflicts and gaps arise
- Help keep the facility up and running for licensing
- Participated in company meetings/ phone conferences in regard to the PSC facilities/ visited other facilities to see the structure and how it is kept up
- Working closely with the house agent and other agents within the PSC facilities and those who work at the parole office
- Ability to manage multiple projects and get them completed in a timely manner
- Make sure the billing is kept up in a timely manner
- Review weekly/ monthly reports/TCL weekend passes
- Assist and monitor staff to assure everyone is in compliance with Volunteers of America Bay Area
- Lead Staff Meetings
- Daily facility checks/ walk through/around facility
- Facilitate groups to better prepare residents to enter society
- All other duties listed below as a Lead Caseworker and Monitor
Lead Casework Monitor
Volunteers of America Bay Area Parolee Service Reentry Program
Oakland, CA
03.2010 - 07.2011
- Maintained a caseload of 32 residents
- Filed confidential documentation
- Visit programs/ services in community, which residents’ attends
- Daily monitoring of resident’s schedules and outside activities
- Initiated full intakes of new residents
- Interview and assesses clients to evaluate needs; assist clients in identifying the services and benefits to meet the needs expressed
- Conducted a class that introduces new parolees about the facility, and the rules and regulations
- Made sure the residents stay safe, and they are living in a safe and secure facility
- Develops individuals service plans with residents, identifying goals and service needs as needed
- Work with clients to resolve conflicts
- Facilitates on-site classes to prepare clients to reentry society
- Drive/ Pick up residents from Parole Office
- Urinalysis Testing
- Locker/ Room Searches
- Administrate Medication
- Manage/Monitor over Case Monitors
- Contact Parole Agents on behalf of Residents
Residential Youth Counselor
Opportunity Plus Inc. Girls Group Home
Oakland, CA
05.2009 - 11.2010
- Counseled the girls with daily life living; teaching them how to cook, taking care of the bodies in the right way, hygiene, and coping with the different issues they’ve been through Provided a nurturing home , to where they can grow up to be successful women
- Mentored girls by helping with homework, doing different activities, taking them on outings, and talking with the youth about everyday life
PT/ Case Monitor/ PT Lead Casework Monitor
Volunteers of America Bay Area Parolee Service Reentry Program
Oakland, CA
11.2009 - 03.2010
- Maintained a caseload of 16 residents
- All duties of a Case Monitor remained
- All duties of a Lead Casework Monitor remained
Residential Youth Counselor
Mac’s Children and Family Services Boys Group Home
Daly City, CA
07.2009 - 03.2010
- Counseled the boys with daily life living, teaching cooking, hygiene, and coping
- Coordinated with social workers regarding the youth’s progress of their stay
- Provided a nurturing home, where the youth can grow, heal, and develop into fully functioning, self-sufficient adults
- Mentored boys by helping with homework, doing different activities, taking them on outings, and talking with the youth about everyday life
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA01.2011
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CA01.2011
Skills
- Verbal and written communication
- Legal research
- Managerial supervision
- Customer service excellence
- Administrative expertise
- Organizational skills
- Problem solving
- Conflict resolution
- Analytical thinking
- Strategic planning
- Employment services
- Housing assistance
- Educational support
- Community resources navigation
- Person-centered care
- High-volume call management
- Record maintenance
- Intake assessments
- Progress documentation
- Crisis intervention techniques
- De-escalation strategies
- Multitasking ability
- Benefits investigation and authorization
- Appeals handling
- Co-pay assistance programs coordination
- Mental health services provision
- Salesforce proficiency
- ADP knowledge
- ETO familiarity
- City Span usage
- Sandis experience
- CWS/CMS operation
- EDefender utilization
- Microsoft Office suite mastery
- PC and MAC proficiency
Locations
- Fairfield, Fairfield, CA, 94533
- Pleasant Hill, Pleasant Hill, CA, 94523
- Bala Cynwyd, Bala Cynwyd, PA, 19004
- Concord, Concord, CA, 94520
- South San Francisco, South San Francisco, CA, 94080
- San Francisco, San Francisco, CA, 94102
- Oakland, Oakland, CA, 94601
- Daly City, Daly City, CA, 94014
Qualifying Skills
- Bachelor’s Degree: Psychology & Criminal Justice
- Verbal and written communication
- Legal Research
- Managerial/ Supervisory
- Outstanding customer service and administrative experience
- Highly organized
- Problem-solving
- Conflict Resolution
- Excellent communications skills; verbally and written
- Analytical / Critical/ Strategic Thinker
- Employment/ Housing/Education
- Community Resources
- Person-centered services
- High inbound and outbound calls
- Manages/Maintenance of Records
- Intake assessments, progress notes/reports
- Crisis Intervention
- De-escalation
- Multitask
- Benefits investigation, authorizations, appeals and co-pay assistance programs
- Mental Health Services
Timeline
Social Worker III
Solano County- Public Defender’s Office
09.2023 - Current
Social Worker II
Solano County- Child Welfare (Family Preservation)
12.2022 - 09.2023
Social Worker I
Social Service Staffing- Contra Costa County Children & Family Services
08.2021 - 12.2022
Regional Coordinator
Liberty Healthcare Corporation
04.2021 - 07.2021
Case Manager I
Regional Center of The East Bay
06.2015 - 04.2021
Case Manager
The Plus Group Inc. – Genentech (Access Solutions) Contractor
11.2014 - 02.2015
Support Service Case Manager
Social Service Staffing Inc. – Community Housing Partnership
09.2014 - 11.2014
Case Manager II
Youth Uprising
02.2014 - 09.2014
Casework Supervisor/ Assistant Center Program Manager
Volunteers of America Bay Area Parolee Service Reentry
07.2011 - 01.2014
Lead Casework Monitor
Volunteers of America Bay Area Parolee Service Reentry Program
03.2010 - 07.2011
PT/ Case Monitor/ PT Lead Casework Monitor
Volunteers of America Bay Area Parolee Service Reentry Program
11.2009 - 03.2010
On-Call Case Monitor
Volunteers of America Bay Area Parolee Service Reentry Program
10.2009 - 12.2019
Residential Youth Counselor
Mac’s Children and Family Services Boys Group Home
07.2009 - 03.2010
Residential Youth Counselor
Opportunity Plus Inc. Girls Group Home
05.2009 - 11.2010
Bachelor of Arts - Psychology
San Francisco State University
Bachelor of Arts - Criminal Justice
San Francisco State University
Similar Profiles
AMANDA GARLANDAMANDA GARLAND
Deputy Public Defender at Montgomery County Public Defender’s OfficeDeputy Public Defender at Montgomery County Public Defender’s Office
Kenneth TurnerKenneth Turner
Master Social Worker at Mobile County Public Defender’s OfficeMaster Social Worker at Mobile County Public Defender’s Office
Andrea AlmandozAndrea Almandoz
Legal Assistant/ Paralegal at Guilford County Public Defender’s OfficeLegal Assistant/ Paralegal at Guilford County Public Defender’s Office
Raphael DelainRaphael Delain
CNC Operator at Tronex TechnologyCNC Operator at Tronex Technology
Lisa CruzLisa Cruz
Patient Financial Coordinator at American Canyon OrthodonticsPatient Financial Coordinator at American Canyon Orthodontics