Dominique Davis
Columbia,MD
Summary
A versatile healthcare professional with over seventeen years of experience. Impeccable customer service, communication, leadership, and adaptability skills. Known for reliability, productivity, upbeat personality, and ability to learn new skills quickly. Committed to utilizing these attributes to propel team success and significantly contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Patient Service Coordinator/Rehab Aide
Johns Hopkins Howard County Medical Center
05.2023 - Current
- Managed a high volume of patient requests for scheduling to ensure timely and effective service delivery.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Maintained accurate records of patient care, facilitating smooth communication between patients and therapists.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Meticulously organized and securely disposed of patient records while strictly adhering to HIPAA regulations.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Improved patient satisfaction by effectively scheduling appointments and managing registration tasks.
- Called patients to confirm appointments and prepared paperwork before visits to expedite check-in process.
- Used the Epic system to manage electronic patient files and successfully maintained over 500 patient records.
- Streamlined communication between patients and medical staff to ensure timely responses to inquiries and concerns.
- Took lead in scheduling for the SKSI stroke program.
- Efficiently opened and securely closed the rehabilitation center at the end of the day, ensuring the safety and well-being of our patients and employees.
- Assisted management with training new employees.
- Attended staff meetings to stay informed about any updates or new processes being implemented in the clinic.
- Helped meet changing demands by recommending improvements to systems or procedures.
- Significantly enhanced clinic satisfaction rates by delivering empathetic care that specifically addressed the emotional needs of patients throughout their recovery journey.
- Optimized therapy sessions by arranging the essential equipment and materials for each appointment, ensuring a seamless and productive experience for clients.
- Assisted in improving patient mobility by helping with exercises and stretches during rehabilitation sessions.
- Rigorously upheld equipment maintenance and cleanliness to establish an unwaveringly safe rehabilitation environment.
- Provided crucial support to patients during ambulation, ensuring their safety and preventing potential injuries.
- Utilized gait belts, lifts, or slings to ensure the safe and secure movement and transfer of patients.
- Confidently executed proper body mechanics and proficient patient handling techniques for seamless patient transfers and precise positioning.
- Increased therapy efficiency by managing inventory levels of supplies and ensuring timely reordering when necessary.
- Developed a strong rapport with patients by actively listening and communicating compassionately, building trust throughout the rehabilitation process.
ED Patient Registration Representative
Holy Cross Hospital - Holy Cross Hospital
03.2022 - 05.2023
- Registered over 50 patients per shift in the Emergency Department using EPIC to document critical data, confirm eligibility, and verify insurance benefits upon arrival.
- Collected payments and co-pays from customers using the EPIC program, adjusting amounts based on specific plan directives.
- Accurately inputted patient and insurance information into company's computer system using EPIC software.
- Answered telephone calls to offer Emergency Department information, answer questions and direct calls to staff.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
Patient Transport Aide
Holy Cross Hospital - Holy Cross Hospital
11.2016 - 03.2022
- Transported over 20 patients a day to testing and treatment units, operating rooms and other areas in a safe and timely fashion using moveable beds, wheelchairs and stretchers.
- Improved patient satisfaction by providing timely and efficient transportation services within the healthcare facility.
- Maximized transport efficiency by promptly returning equipment to designated storage areas after use, ensuring availability for other staff members as needed.
Mobility & Ambulation Technician
Holy Cross Hospital - Holy Cross Hospital
04.2014 - 11.2016
- Gathered dietary information on Geriatric unit, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Cared for patients by providing personal care and ambulation.
- Provided physical support to patients through diverse types of mobility assistance.
- Documented observations and baseline measurements for over 15 patients daily in medical records using Cerner system.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Patient Transport Aide
Holy Cross Hospital - Holy Cross Hospital
06.2010 - 04.2014
- Transported over 20 patients a day to testing and treatment units, operating rooms and other areas in a safe and timely fashion using moveable beds, wheelchairs and stretchers.
- Improved patient satisfaction by providing timely and efficient transportation services within the healthcare facility.
- Maximized transport efficiency by promptly returning equipment to designated storage areas after use, ensuring availability for other staff members as needed.
Housekeeping Aide
Holy Cross Hospital - Holy Cross Hospital
12.2006 - 06.2010
- Completed required daily cleaning duties for assigned rooms on units with 30 plus beds while maintaining communication with nurse's station staff regarding completion of patient rooms.
- Performed a variety of general cleaning tasks to maintain areas such as patient towers, public areas, exam rooms, and offices when needed.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Reduced complaints by addressing guest concerns promptly and professionally.
Education
Associate of Science - Cyber Security
Montgomery College
Rockville, MD12.2025
Skills
- Calm and Effective Under Pressure
- Team Leadership
- Building Rapport and Credibility
- Caring and Empathetic
- Medical Terminology
- Patient Registration and Scheduling
- Multitasking and Organization
- Excellent Communication
- Problem-solving abilities
- Attention to Detail
Timeline
Patient Service Coordinator/Rehab Aide
Johns Hopkins Howard County Medical Center
05.2023 - Current
ED Patient Registration Representative
Holy Cross Hospital - Holy Cross Hospital
03.2022 - 05.2023
Patient Transport Aide
Holy Cross Hospital - Holy Cross Hospital
11.2016 - 03.2022
Mobility & Ambulation Technician
Holy Cross Hospital - Holy Cross Hospital
04.2014 - 11.2016
Patient Transport Aide
Holy Cross Hospital - Holy Cross Hospital
06.2010 - 04.2014
Housekeeping Aide
Holy Cross Hospital - Holy Cross Hospital
12.2006 - 06.2010
Associate of Science - Cyber Security
Montgomery College
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