Dominique Davis
N. Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated to exceeding sales goals through effective communication skills and abilities.
Overview
16
16
years of professional experience
Work History
Field Operations Manager
Clean Harbors Environmental Services, Inc.
05.2024 - Current
- Reduced operational costs through effective resource management and strategic planning.
- Increased overall facility safety with thorough risk assessments and implementation of corrective measures.
- Created budgets for various departments, tracking expenses closely to ensure fiscal responsibility.
- Worked collaboratively with other department heads to align operational goals across the organization.
- Conducted regular facility inspections to maintain compliance with industry standards and regulations.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Oversaw facility maintenance activities, ensuring optimal functionality of equipment and adherence to regulatory standards.
- Streamlined workflow processes, resulting in reduced operational costs and increased profitability.
Field Service Specialist
Clean Harbors Environmental Services, Inc.
02.2020 - 05.2024
- Discussed and recommended service options with customers and explained costs involved.
- Visited key customers repeatedly to promote retention and relationships.
- Maintained accurate and thorough records of leads and customer account information.
- Prepared and deliver customer sales quotes.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Quoted prices, credit terms and other bid specifications.
- Supported continuous improvement efforts within the organization by identifying opportunities for streamlining operations or enhancing services offered to clients.
Field Administrator Manager
Clean Harbors Environmental Services, Inc.
06.2019 - 02.2020
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Performed billing, collection and reporting functions for office.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Entered orders into WinWeb system.
- Waste manifest creation,
- Receiving and final coding of waste manifests
- Profile creation
- Quoting drum waste customers
- Inventory of supplies
Office Manager
H2O Environmental, Inc.
09.2008 - 06.2019
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Performed billing, collection and reporting functions for office.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Biological Science
University of Nevada - Las Vegas
Las Vegas, NV05-2008
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.2006
Skills
- Customer Service
- Cost Estimates
- Salesforce
- Microsoft word
- Microsoft excel
- Intuit QuickBooks
- Facility updating
- Waste Management
- Budget Management
Timeline
Field Operations Manager
Clean Harbors Environmental Services, Inc.
05.2024 - Current
Field Service Specialist
Clean Harbors Environmental Services, Inc.
02.2020 - 05.2024
Field Administrator Manager
Clean Harbors Environmental Services, Inc.
06.2019 - 02.2020
Office Manager
H2O Environmental, Inc.
09.2008 - 06.2019
Biological Science
University of Nevada - Las Vegas
High School Diploma -
Cheyenne High School
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