Dominique Davis
Rochester,NY
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills, coupled with the ability to manage multiple tasks effectively. Demonstrated success in enhancing operational processes to improve overall customer experience.
Overview
12
12
years of professional experience
Work History
Aide Assistant
Public Partnerships, PPL
Latham, New York
03.2025 - Current
- Assisted patients with daily activities and personal care tasks.
- Maintained cleanliness and comfort in patient living spaces.
- Communicated effectively with patients, families, and healthcare teams.
- Ensured compliance with safety and infection control protocols.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Served snacks and beverages per instructions from nursing staff.
- Reported all incidents, accidents involving clients immediately to supervisor, nurse manager, charge nurse.
- Answered call lights promptly and responded to patient requests courteously and efficiently.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Prepared meals for patients according to their dietary requirements.
- Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
Customer Rep / Dispatcher
AAA of Western and Central NY
Penfield, NY
11.2023 - Current
- Answer inbound calls, working and navigating through multiple systems.
- Understanding maps and manuals Dispatching roadside calls as needed for our members.
- Assist members with payments, updating or setting up new accounts.
Reentry Coordinator
New Journie LLC
Rochester, NY
07.2020 - 07.2020
- Manages the registration process of recently incarcerated clients.
- Responsibilities include gathering records, helping obtain any information needed to assist with resources, answering questions or any concerns.
- Schedule appointments.
- Set one-on-one consultations and goals.
- Process reentry referrals received from attorneys or community resources, prioritize referrals by deadline, lead monthly team meetings, coordinate monthly reentry workshops by identifying speakers and topics, handling event day logistics, generating attendance list, creating handouts and materials, and evaluating workshop success.
Housekeeper
SISTERS OF MERCY
04.2018 - 06.2020
- Attention to all details.
- Making sure assigned areas were cleaned and sanitary.
- Organized household tasks are a priority to meet the needs of residents.
- Adapted to residents' behaviors and work around them to complete all maintenance tasks.
Customer Service Rep
Callvista
Rochester, NY
05.2014 - 03.2018
- Answer inbound calls, greet clients, assist clients by assisting them with their current health insurance policies, seeing if they qualify for health insurance through the marketplace.
- Informing clients about any updates on their accounts ensures all information is accurate and complete.
- Keeping all client's information confidential following company policies and security regulations and procedures.
- Inputting client's information into the computer database and reading disclosures as needed.
- Reviewing and processing insurance claims when needed verifying claims information coordinating with medical providers to obtain records communicating with policyholders and claimants on updates.
Sales Associate/ Customer Service
Family Dollar Stores
Rochester, NY
09.2016 - 02.2017
- Greet customers, assist customers by cashing them out at assigned register, handle and count money, stock goods in assigned areas.
- Assisting customers with processing transactions, such as deposits on prepaid cards, resolving complaints or transaction discrepancies, and answering questions.
- Informing customers about promotional deals.
- Ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers and reconciling inconsistencies.
- Packaging cash and rolling coins to be stored in drawers or safe.
- Keeping a clean, organized work area and a professional appearance.
- Handling currency, transactions, and confidential information in a responsible manner.
- Following all store policy and security regulations and procedures.
Education
GED -
IJCC
Medina, NY07-2010
Skills
- Cold calling
- Office experience
- Microsoft Excel
- Communication skills
- Computer networking
- Cleaning
- Customer service
- Janitorial experience
- Medical terminology
- Microsoft Access
- Salesforce
- Telemarketing
- Type 50 words per minute
- Problem solving
- Time management
- Typing speed
- Customer service excellence
- Inbound call answering
- Task prioritization
- Money handling
- Customer relations
- Opening and closing accounts
- High-energy attitude
- Data collection
- Computer proficiency
- Data entry
- Coordination
- Complaint handling
- Call handling
- Active listening
- Inbound calls
- Multi-system navigation
- Dispatch coordination
- Payment processing
- Decision-making
- Good Telephone Etiquette
Timeline
Aide Assistant
Public Partnerships, PPL
03.2025 - Current
Customer Rep / Dispatcher
AAA of Western and Central NY
11.2023 - Current
Reentry Coordinator
New Journie LLC
07.2020 - 07.2020
Housekeeper
SISTERS OF MERCY
04.2018 - 06.2020
Sales Associate/ Customer Service
Family Dollar Stores
09.2016 - 02.2017
Customer Service Rep
Callvista
05.2014 - 03.2018
GED -
IJCC