Dominique Dean
Tulsa
Summary
Dynamic Center Supervisor at Biolife Plasma Services with proven leadership and problem-solving skills. Enhanced employee engagement through innovative team-building initiatives, while implementing quality control measures that elevated service standards. Expertise in customer service and relationship building, driving loyalty and satisfaction in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Center Supervisor
Biolife Plasma Services
02.2023 - Current
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Representative
US Celluar
04.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Avantive Solutions
10.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
DXT Technology
02.2019 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Cashier
Cox Cash Savers
02.2017 - 01.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Union Highschool
Tulsa, OK05-2016
Skills
- Workplace safety
- Team management
- Recruitment and hiring
- Creative solutions
- Task delegation
- Customer service
- Attention to detail
- Goal oriented
- Decision-making
- Relationship building
Timeline
Center Supervisor
Biolife Plasma Services
02.2023 - Current
Customer Service Representative
US Celluar
04.2022 - 01.2023
Customer Service Representative
Avantive Solutions
10.2020 - 03.2022
Customer Service Representative
DXT Technology
02.2019 - 09.2020
Customer Service Cashier
Cox Cash Savers
02.2017 - 01.2019
High School Diploma -
Union Highschool
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