Dominique Devost
Marietta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Serivce Representative
Ingsight Global
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Increased sales by 10%
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences
Customer Relations Specialist
CSL Plasma
08.2019 - 10.2023
- Follow up to ensure resolution.
- Logged call information and solutions provided into internal database.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Expediting correction or adjustment
- Following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Patient Access Representative
Vista Medical Center East
09.2019 - 07.2023
- Responded to claim inquiries
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Computer Technician
Waukegan Public Schools
03.2014 - 10.2021
- Install, maintain, and troubleshoot hardware and software for businesses and organizations.
- Basic knowledge of computer hardware.
- Proficiency in operating systems.
- Familiarity with productivity software such as Microsoft Office or Google Suite.
- Internet and email proficiency.
- Understanding of computer security and privacy.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Education
Some College (No Degree) - Social Science
College of Lake County
Grayslake, ILSkills
- Payroll
- Customer service
- Microsoft Office
- Vital signs
- Mentoring
- Financial report writing
- IT Auditing
- Compliance Management
- Computer Networking
- CPT Coding
- SOX
- Account Updating
- Complaint Resolution
- Paperwork Processing
- Scheduling
Relocation
- Chicago, IL
- Milwaukee, WI
Timeline
Customer Serivce Representative
Ingsight Global
06.2022 - Current
Patient Access Representative
Vista Medical Center East
09.2019 - 07.2023
Customer Relations Specialist
CSL Plasma
08.2019 - 10.2023
Computer Technician
Waukegan Public Schools
03.2014 - 10.2021
Some College (No Degree) - Social Science
College of Lake County