Dominique Dixon
Waco,TX
Summary
Detail-oriented Professional experienced in maintaining cleanliness and hygiene standards in residential settings. Enhanced resident comfort through effective management of tasks, while delivering exceptional customer service that fostered a welcoming environment. Contributed to operational efficiency through inventory management and collaboration, ensuring high-quality service delivery.
Overview
1
1
Certification
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Cashier
Dairy Queen
Waco, TX
02.2026 - Current
- Provided exceptional customer service to enhance guest experience
- Took guest orders accurately to ensure satisfaction
- Greeted guests warmly to create welcoming atmosphere
- Conducted routine cleaning to ensure a hygienic space to maintain a tidy environment
- Restocked shelves with merchandise to ensure product availability
- Handled cash transactions accurately to maintain financial integrity
Housekeeper
THE ATRIUM OF BELLMEAD
Waco, TX
05.2026 - 09.2026
- Sanitized resident bedrooms and bathrooms to maintain hygiene.
- Changed bed linens and delivered freshly laundered items, contributing to residents' comfort and satisfaction: Changing bed linens, washing, folding, and delivering laundry.
- Emptied trash cans and disinfected bins to promote hygiene and prevent contamination: Emptying trash cans, disinfecting bins, and properly disposing of hazardous waste.
- Swept, mopped, and vacuumed resident rooms and hallways, enhancing cleanliness and safety for residents.: Sweeping, mopping, and vacuuming resident rooms and hallways
- Cleaned nurse stations, lounges, dining areas, and restrooms, fostering a welcoming environment for staff and residents: Cleaning nurse stations, lounges, dining areas, and restrooms.
CSR -Lead Customer Service Representative
Circle K/ Subway
Waco, TX
08.2025 - 12.2025
- 1. Greeted customers warmly and professionally to enhance overall experience.
- 2. Served as liaison between customers and company, fostering lasting relationships.
- 3. Delivered clear and comprehensive information about products, services, and company policies to assist customer decision-making.
- 4. Took customer orders accurately at point of sale.
- 5. Identify opportunities to upsell products and services by understanding customer needs.
- 6. Collaborate with team members to ensure consistent service standards.
- 7. Provide feedback to management on recurring issues and trends.
Kitchen Assistant
Sodexo
Chicago, IL
02.2025 - 05.2025
- Prepared side items to complement main dishes, enhancing overall meal experience
- Prepared snacks for guests, contributing to guest satisfaction and engagement
- Serving meals
- Operated dishwasher to clean and sanitize dishes and utensils
- Mopping and Sweeping
- Collected and disposed of trash to maintain a clean environment
- Set up dining room for service, ensuring efficient flow for staff and guests
Food Service Worker
Sodexo
Chicago, IL
01.2025 - 05.2025
- Prepared and served cold/hot food (sandwiches, salads, simple bakery items) from counters or steam tables, ensuring proper portion control for customer satisfaction.
- Cleaned and sanitized dining areas, kitchens, workstations, utensils, and food preparation equipment, including dishwashers and grills, to maintain a hygienic environment.
- Followed food safety protocols (e.g., HACCP) and checked food temperatures to ensure compliance and safe food service.
Shift Manager
Dave's Hot Chicken
Waco, TX
12.2023 - 04.2025
- Ensuring excellent customer service.
- Coached and trained team members on effective customer service techniques to enhance service quality.
- Monitored customer interactions, resolved issues and complaints, ensuring positive customer experiences.
- Delegated tasks to team members to ensure efficient workflow.
- Opening and closing the business
- Managed daily financial transactions to maintain accurate records.
Team Member
Dave's Hot Chicken
Chicago, IL
09.2024 - 12.2024
- Welcomed guests upon arrival, establishing a positive first impression
- Recorded customer orders accurately
- Maintained cleanliness of dining area
- Refilled supplies and stock on shelves
- Make sure the guest has a great experience at the establishment
Team Member
Shake Shack
Chicago, IL
06.2024 - 09.2024
- Created a welcoming atmosphere for arriving guests.
- Taking Guests Orders
- Making sure the Guest has a great experience
- Crafted a variety of beverages to enhance guest satisfaction.
- Making sure the Guest has a great experience
Team Member
Diary Queen
Waco, TX
03.2024 - 05.2024
- Taking Orders
- Performed cleaning tasks to ensure a tidy environment
- Stocking
- Cooking
- Giving Great Customer Service
Shift Manager
Whataburger
Dallas, TX
04.2018 - 12.2023
- 1. Delegating a shift of 5 or more employees
- 2. Cash Management
- 3. Inventory
- 4. Cleaning
- 5. Stocking
- 6. Being a team player
Cashier
Fast Lane
Albany, GA
02.2008 - 04.2018
- Processing payments via cash, credit card, or other methods.
- Operating the cash register and accurately handling cash transactions.
- Greeting customers as they enter and exit the store.
- Answering customer inquiries and resolving complaints.
- Providing product information and assistance with purchases.
Hostess
Longhorn Steakhouse
Albany, GA
10.2016 - 03.2018
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Effectively communicated with the kitchen staff to ensure prompt delivery of food orders
- Maintained a clean and organized host stand area, creating an inviting first impression for guests
- Collaborated with servers to optimize table turnover rate during busy periods
- Maintained knowledge of daily specials, menu changes, and restaurant promotions to effectively communicate information to guests
Housekeeping
Merry Acres
Albany, GA
02.2014 - 03.2018
- 1. Cleaning and arranging guest rooms
- 2. Washing dirty bedding, clothing and linen
- 3. Stocking and maintaining an inventory of housekeeping supplies
- 4. Receiving visitors and showing guests around
- 5. Dusting furniture or fixtures and polishing them
- 6. Scrubbing and sanitising showers, bathtubs, toilets, countertops and sinks
- 7. Vacuuming and cleaning carpets, doormats and rugs
- 8. Reporting breakages, damages and safety issues for repairs
Hostess/Server
Logan's Roadhouse
Albany, GA
01.2012 - 11.2014
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
Hostess
Ruby Tuesday
Albany, GA
09.2006 - 12.2011
- Greeted and welcomed guests upon arrival, fostering a warm and inviting atmosphere
- Provided accurate wait time estimates to guests, enhancing overall guest experience
- Maintained cleanliness and organization of the host stand area at all times
- Managed high volume of phone calls, ensuring clear communication and maintaining excellent phone etiquette
Education
Highschool Diploma - General Studies
Tilden Career Community Academy
Chicago, IL 09.1998 - 06.2002
Some College - General Studies
Albany Technical College
Albany , Ga 08.2006 - 12.2006
Skills
- Bed linen changing
- Dietary experience
- Upselling
- Maintaining an organized workspace
- Product bundling
- Teamwork
- Sanitation
- Complaint handling
- Basic financial management
- Retail cashier experience
- Retail operations experience
- Guest services
- Product placement
- Customer complaint resolution
- Sanitizing surfaces
- Retail merchandising procedures
- Retail inventory assessment procedures
- Cafe
- Store opening procedures
- Food Production
- Front desk
- Order taking
- Food Handling
- Custodial experience
- Periodic inventory method
- Mopping
- Microsoft Outlook
- Attention to detail
- Retail team management
- Call center
- Casual dining experience
- Office experience
- Food safety management
- Administrative Experience
- Team leadership
- Food service operations
- Productivity software
- Inventory Control
- Workplace health and safety regulatory compliance
- Cleaning expertise
- Outdoor work
- Retail sales experience
- Customer retention
- Employment & labor law
- Processing cash transactions
- Restaurant management
- Sales
- Residential cleaning
- Grocery store
- Kitchen operations
- Fine dining experience
- Store closing procedures
- Dusting
- Clean workspace maintenance
- Hospitality
- Wine knowledge
- Communication skills
- Food service industry
- Retail customer service procedures
- Serving Experience
- Training & development
- Delivery logistics
- Microsoft Word
- Performance management
- Handling customer inquiries
- Relationship selling
- Bussing
- Transactional selling
- SOAP
- Meal preparation
- QuickBooks
- Microsoft Excel
- Sanitation methods
- Loyalty programs
- Phone etiquette
- Quick service & fast food restaurant
- Marketing
- Supermarket experience
- Staff scheduling
- Leadership
- Providing product information
- Organizational Skills
- Supervising experience
- Technical Proficiency
- Visual merchandising
- Computer Skills
- Computer literacy
- Food quality management
- Customer service
- Record keeping
- Order entry
- Operations management
- Analysis skills
- Direct support
- Restaurant Experience
- English
- Computer operation
- POS
- Conflict management
- Retail sales experience
- Spark
- Food inventory management
- Food Service
- Refrigerator cleaning
- Customer assistance
- Food safety standards
- Baking
- Guest relations
- Coffee experience
- Pallet jack
- Warehouse management system
- Kitchen organization
- Janitorial experience
- Culinary experience
- Time management
- Sweeping
- Nannying
- Math
- Strategic planning
- Customer interaction
- Management
- Safe work practices
- Profit and loss analysis
- Square (POS)
- Receptionist
- Food Preparation
- Word processing
- Distribution center
- Bartending
- Delegation
- Problem solving
- Promotional pricing models
- Numeracy
- Perpetual inventory system
- Mobile devices
- FIFO
- Microsoft Powerpoint
- Team leadership
- Team lead experience
- Manager experience
- Retail compliance procedures
- Warehouse experience
- Commercial Cleaning
- Closing sales
- Process improvement
- Cross-merchandising
- Heavy Lifting
- Spot cleaning
- Single-family home housekeeping
- Assisted living experience
- Quality control
- Order fulfillment
- Cashiering
- Microsoft Office
- Transport coordination
- Disability support experience
- Food and beverage service
- Shift Management
- Typing
- Department store experience
- Food preparation
- Manual retail inventory counts
- Retail safety procedures
- Forklift
- Dietary aide experience
- Cash management
- Barista experience
- Customer service
- Residential housekeeping
- Work ethic
- Report writing
- Relationship building
- Hotel experience
- Fast casual experience
- Aloha POS
- Writing skills
- Packaging
- Inquiry management
- Interviewing
- Dishwashing
- Host/Hostess
- Lightspeed POS
- Banquet experience
- Bakery Grilling
- Room sanitation
- Inventory management
- Laundry operations
- Waste disposal
- Supply inventory
- Safety compliance
- Guest room setup
- Equipment cleaning
- Quality inspection
- Time management
- Teamwork
- Routine upkeep
- Restroom detailing
- Mopping and buffing floors
- Polishing surfaces
- Attention to detail
- Safe cleaning with chemicals
- Kitchen cleaning
- Cleaning techniques
- Inventory control
- Equipment operation
- Feedback management
- Deep cleaning
- Hardworking
- Exceptional communicator
- Oral and written communication
- Infection prevention
- Cleaning methods
- Focused and detail-oriented
- Towel replenishment
- Able to lift [number] lbs
- Customer-oriented
- Tile and grout care
- Sorting and washing laundry
- Cleaning light fixtures
- Housekeeping
- Vacuuming and sweeping
- Facility maintenance
- Window washing
- Building maintenance
- Dish preparation
- Safety protocols
- Bathroom cleaning
- Ironing clothing
- Interior window washing
- Resident support
- Multitasking skills
- English language fluency
- Interior and exterior cleaning
- Ordering cleaning supplies
- Ironing and folding
- Staff training
- Deep cleaning expertise
- Eco-friendly cleaning
- Closet detailing
- Physically strong
- Laundry management
- Cleaning bathrooms
- Ergonomics and safety training
- Workplace hygiene standards
- Hospitality experience
- Glass and window washing
- Sanitization techniques
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License, 2022-07 to 2029-09
- Gives me right to operate a moving Vehicle and the knowledge of the road, Food Handler Certification, 2024-06 to 2027-06
- Showing that I know the proper way to handle food., Beverage Alcohol Sellers and Server Card, 2024-06 to 2027-06, Gives me the knowledge and skills I need to avoid the most common alcohol service violations, ServSafe, 2020-12 to 2025-12
- Verifies that I have sufficient food safety knowledge to protect the public from foodborne illness., Food Safety Manager Certification, ServSafe Food Handler Certification, Food Safety Certification, Non-CDL Class C, TABC Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Housekeeper
THE ATRIUM OF BELLMEAD
05.2026 - 09.2026
Cashier
Dairy Queen
02.2026 - Current
CSR -Lead Customer Service Representative
Circle K/ Subway
08.2025 - 12.2025
Kitchen Assistant
Sodexo
02.2025 - 05.2025
Food Service Worker
Sodexo
01.2025 - 05.2025
Team Member
Dave's Hot Chicken
09.2024 - 12.2024
Team Member
Shake Shack
06.2024 - 09.2024
Team Member
Diary Queen
03.2024 - 05.2024
Shift Manager
Dave's Hot Chicken
12.2023 - 04.2025
Shift Manager
Whataburger
04.2018 - 12.2023
Hostess
Longhorn Steakhouse
10.2016 - 03.2018
Housekeeping
Merry Acres
02.2014 - 03.2018
Hostess/Server
Logan's Roadhouse
01.2012 - 11.2014
Cashier
Fast Lane
02.2008 - 04.2018
Hostess
Ruby Tuesday
09.2006 - 12.2011
Some College - General Studies
Albany Technical College
08.2006 - 12.2006
Highschool Diploma - General Studies
Tilden Career Community Academy
09.1998 - 06.2002