Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique D. Milo

Decatur

Summary

Retail sales manager with 22 years of experience. Highly proficient in Sales and Customer service; Marketing and promotions; Planning and budgeting; Administrative work and Bookkeeping as well as coaching and training. Strict adherence to company standards; Customer relations, acknowledgment of company figures and sales goals. Seeking a customer service/management position. I will contribute vast leadership skills to my position and assignments. Exceptional communicator and listener who effectively conveys information verbally and in writing. Thorough and flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple projects. Innovative problem solver who can generate workable solutions and logically and swiftly resolve complaints and compromising situations.

Overview

13
13
years of professional experience

Work History

Escrow Specialist

Loancare LLC
08.2022 - 02.2024
  • Assignment entailed, assisting mortgagee with escrow account inquiries, assisted with taxes and homeowners' insurance, fluent in using multiple screens and applications whilst renewing and establishing insurance policies and processing annual tax payments.

Collections Specialist

ADT security services
02.2021 - 04.2022
  • Responsible for collecting payments and settling and resolving outstanding balances for individuals or commercial accounts responsible for the debt. I made outbound calls and accepted inbound calls to and for those responsible for unpaid bills and set up acceptable agreements for repayment. I assisted in customer retention and helping members in upgrading and relocating services as well.

Member Services Representative

Continuum solutions (Aetna)
07.2020 - 02.2021
  • Outsourced company for Aetna healthcare. I was a customer service representative, assessing issues as vast as Claims, Appeals, Enrollment and sales, and also answering general questions and providing minimal services like paying a bill or changing an address. This was a call center remote position.

Assessment Scheduler

Insight global
06.2018 - 10.2019
  • Outsourced company for Blue cross shield, This was a customer service rep role where I called outbound and accepted inbound calls to set-up in home health assessments that were offered through the healthcare insurance company.

Store Manager

Circle K / The pantry
01.2014 - 04.2018
  • Strict adherence to company policies, Business management, Staff management and training, Recruitment, interviewing and hiring, Inventory control, knowledge of audits, Profits and losses, Sales, Budgeting, and Store orders, Cash handling procedures, Banking policies and procedures, POS operations, Product knowledge, Planograms and Store maintenance.

Administrative Assistant

Linda’s Treasures
05.2011 - 12.2012
  • Administrative assistant for this privately owned company. I created and managed the office and its processes. Appointment setting, shipping and receiving of product, organized and maintained all inventory paperwork as well as sales reports, receipts and legal documents.

Education

Associates in Arts -

Florida State College Of Jacksonville
Jacksonville, FL

Bachelor of Science - Business administration, legal studies

Saint Leo University
Saint Leo, FL
05-2027

Skills

  • Organizational growth
  • Client confidentiality
  • Document preparation
  • Research and accountability
  • Staff management and training

Timeline

Escrow Specialist

Loancare LLC
08.2022 - 02.2024

Collections Specialist

ADT security services
02.2021 - 04.2022

Member Services Representative

Continuum solutions (Aetna)
07.2020 - 02.2021

Assessment Scheduler

Insight global
06.2018 - 10.2019

Store Manager

Circle K / The pantry
01.2014 - 04.2018

Administrative Assistant

Linda’s Treasures
05.2011 - 12.2012

Associates in Arts -

Florida State College Of Jacksonville

Bachelor of Science - Business administration, legal studies

Saint Leo University
Dominique D. Milo