Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Dozier Jr

Orlando,FL

Summary

Proven track record at Universal Studios, enhancing customer satisfaction and streamlining operations. Expert in merchandise presentation and adept at fostering team collaboration. Successfully negotiated vendor contracts, boosting efficiency. Skilled in POS software and adaptability, consistently exceeding retail goals. Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enthusiastic about placing products attractively to grab attention of customers and promote sales. Well-versed in marketing, sales and customer service policies.

Overview

2024
2024
years of professional experience

Work History

Merchandise Associate

Universal Studios
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Updated pricing and signage to complete product displays and educate customers.
  • Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
  • Organized store merchandise racks by size, style, and color.
  • Verified products appeared at correct locations in proper quantities.

Food & Beverage

Universal Studios
05.2021 - 11.2023
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Utilized point-of-sale systems effectively to manage orders, payments, and other transactions smoothly.
  • Liaised with vendors to negotiate pricing, securing better deals on food and beverage products.
  • Improved customer satisfaction by implementing efficient service processes and maintaining food quality standards.
  • Maintained excellent communication between front-of-house and back-of-house teams for seamless operations.
  • Managed cash transactions accurately, ensuring financial integrity within the establishment.
  • Handled customer complaints professionally, leading to improved guest retention rates.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

High School Diploma -

South Orlando Christian Academy
05.2020

Skills

  • Retail experience
  • Store Organization
  • Cash Management
  • Merchandise presentation
  • Visual Merchandising
  • Display Setup
  • Cleaning procedures
  • Pricing and Signage Updates
  • Markdowns and Promotions
  • POS Software
  • Merchandise movements
  • Marketing knowledge
  • Retail knowledge
  • Product inventory counts
  • Merchandise planning
  • Adaptability and Flexibility

Timeline

Food & Beverage

Universal Studios
05.2021 - 11.2023

Merchandise Associate

Universal Studios

High School Diploma -

South Orlando Christian Academy

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Dominique Dozier Jr