DOMINIQUE D ROLLEY
Las Vegas
Summary
Dynamic professional with extensive experience in customer service and team training at Concentrix. Proven ability to enhance customer satisfaction and drive sales through effective problem-solving and technical support. Skilled in employee development and relationship management, consistently achieving high performance in fast-paced environments. Committed to optimizing processes and fostering positive guest experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative Trainer
Concentrix
Remote
01.2025 - 04.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Mentored junior team members and managed employee relationships.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Contacted customers about potential service upgrades, new services and account changes.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Property Manager
Camco
North Las Vegas
01.2022 - 08.2022
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Settled any customer disputes in a professional and pleasant manner
- Maintained office supplies and scheduled orders from appropriate vendors
- Coordinated company meetings, appointments, and interviews.
Cashier
Walmart
Houston
04.2016 - 10.2020
- Settled any customer disputes in a professional and pleasant manner
- Identified and maximized sales opportunities, and increased customer retention rates
- Handled food with sanitation and safety in mind
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
Club Security Guard
Faces Night Club
Sacramento
01.2010 - 05.2015
- Protected guests with special concerns by escorting to vehicles, public transport, or rideshare vehicles.
- Assisted guests in trouble with direct help and calls to law enforcement or medical personnel.
- Redirected upset guests to available amenities and improved satisfaction without resorting to serious responses wherever possible.
Education
Buisness Admin -
Kaplan College
Sacramento, caSkills
- Accounting operations
- Business administration
- Energy management and utility usage
- Lease administration
- Preventive maintenance
- Motivate Staff
- Solving Problems
- Guest Experiences
- Team Member Development
- Customer service
- Employee training
- Technical support
- Sales techniques
- Customer relationship management
- Problem-solving
- Virtual learning management
Certification
Certification, 01/16, 06/17
Middle Initial
D R
Timeline
Customer Service Representative Trainer
Concentrix
01.2025 - 04.2025
Property Manager
Camco
01.2022 - 08.2022
Cashier
Walmart
04.2016 - 10.2020
Club Security Guard
Faces Night Club
01.2010 - 05.2015
Buisness Admin -
Kaplan College
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