DOMINIQUE DUGAS
Lake Charles,LA
Summary
Results-driven management professional with 14+ years of experience building and leading teams while driving organizational success. Demonstrated expertise in adapting to dynamic environments and navigating complex challenges, consistently achieving rapid career advancement through strategic leadership and innovative problem- solving. Known for exceptional ability to embrace new roles and responsibilities, quickly mastering skills and delivering impactful results. Eager to leverage a proven track record of management excellence in transitioning to new career fields that align with my strengths, passion for growth, and commitment to delivering value.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
Buffalo Wilds Wings
Lake Charles, LA
09.2023 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- In talks for career advancement opportunities and growth.
GENERAL OPERATIONS MANAGER
STEAMBOAT BILL'S INC
LAKE CHARLES, LA
11.2021 - 06.2023
- Developed talented teams, participating in hiring, coaching, and performance management processes
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Managed the daily operations of multiple departments to maximize efficiency
- Maintained professional working relationships and promoted open lines of communication with staff
- Oversaw the overall operations and performance of the establishment grossing million dollar plus yearly, maintaining high-quality standards and exceptional customer service
- Collaborated with suppliers and vendors to maintain strong relationships and ensure timely and accurate deliveries
- Collaborated with marketing team to coordinate commercials and other digital marketing endeavors.
MANAGER/TRAINING MANAGER
STEAMBOAT BILL'S ICE HOUSE
Pearland, TX
12.2019 - 11.2021
- Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food was prepared and presented in an acceptable manner
- Investigated and resolved complaints regarding food quality, service, or accommodations, ensuring customer satisfaction
- Scheduled and received food and beverage deliveries, diligently checking delivery contents to verify product quality and quantity
- Implemented and enforced health and safety regulations, ensuring compliance with industry standards
- Provided leadership and guidance to the staff, ensuring adherence to standard operating procedures and fostering a positive work environment
- Fostered effective communication channels between the front-of-house and back-of-house teams, promoting smooth operations and efficient service.
OPERATIONS MANAGER/TRAINING MANAGER/NEW STORE OPENER
STEAMBOAT BILL'S INC
LAKE CHARLES, LA
10.2010 - 11.2019
- Worked my way up the ranks: Starting from cashier, to busser, to host, to kitchen/line, to fry, to server
- Afterwards, working up the management ranks: from closer, to manager, to AGM, to GM
- Solved problems and resolved conflicts for team members and customers
- Actively resolved complaints regarding food quality, service, or accommodations, ensuring customer satisfaction and loyalty
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Oversaw day-to-day store operations to foster efficient and profitable operations.
Education
BACHELOR OF SCIENCE (B.S.) -
Purdue Global
01-2026
Skills
- Communication Skills
- Training and Development
- Motivational Leadership
- Staff Supervision and Training
- Guest Relations
- Attention to Detail
- Teamwork And Collaboration
- Inventory Control and Management
- Customer Complaint Resolution
- Health and Safety Compliance
- Store Displays
- Recruiting and interviewing
- Project management abilities
Certification
- Social Media Training Certification
- ServSafe Certified
- Food Safety Certification
References
- NICOLE BELLOMO, Steamboat Bill's INC, Owner/Operator Employer, (337) 274-9086, nikbell@yahoo.com
- STEPHANIE BOSTICK, Sysco, Sales Consultant Food Distributor Rep, (337) 300-1000, Stephanie.bostick@sysco.com
- SHAUNDA METOYER, Fox 29, Sales Consultant Work Contact For TV/Digital Sales, (225) 773-4954, Shaunda.Metoyer@watchfox.com
- CAMERON FAMILYY, Steamboat Bill's Ice House, General Manager Operator, (832) 248-3652, cameron.familyy@att.net
- FRED FAMILYY, Steamboat Bill's Ice House, Franchise Owner/Operator, (713) 882-2503, fred.familyy@att.net
Timeline
ASSISTANT MANAGER
Buffalo Wilds Wings
09.2023 - Current
GENERAL OPERATIONS MANAGER
STEAMBOAT BILL'S INC
11.2021 - 06.2023
MANAGER/TRAINING MANAGER
STEAMBOAT BILL'S ICE HOUSE
12.2019 - 11.2021
OPERATIONS MANAGER/TRAINING MANAGER/NEW STORE OPENER
STEAMBOAT BILL'S INC
10.2010 - 11.2019
BACHELOR OF SCIENCE (B.S.) -
Purdue Global