DOMINIQUE DURE
Peachtree Corners,GA
Summary
Compassionate and highly skilled Behavioral Health Case Manager with years of experience providing holistic care and support to individuals with mental health and substance use disorders. Proficient in conducting comprehensive assessments, developing personalized treatment plans, and coordinating services to enhance client well-being. Expertise in crisis intervention, case management, and connecting clients to community resources. Strong communicator with a proven ability to collaborate with multidisciplinary teams, advocate for patient rights, and ensure continuity of care. Committed to empowering individuals to achieve long-term recovery and improve their quality of life
Overview
14
14
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager
Peachford Behavioral Health System
2022.02 - 2024.08
- Conducted comprehensive behavioral health assessments, gathering information about patients’ psychological, social, and medical history to develop personalized care plans
- Worked closely with psychiatrists, psychologists, social workers, and nursing staff to ensure coordinated and holistic care for patients with various mental health disorders
- Provided direct support to patients, helping them navigate treatment options, community resources, and aftercare services to facilitate recovery and long-term well-being
- Facilitated case reviews and treatment plan adjustments, tracking patient progress and ensuring services meet evolving patient needs
- Lead crisis intervention efforts, de-escalating high-risk situations, and ensuring patient safety and well-being during acute episodes
- Advocated for patient rights and ensure that treatment plans align with their preferences and needs while complying with hospital policies and mental health regulations
- Maintain accurate and confidential case files, documenting patient interactions, treatment progress, and necessary interventions for reporting and compliance purposes
- Assist in discharge planning, ensuring smooth transitions to outpatient care, community programs, or residential treatment centers
Qualified Mental Health Specialist, PRN
Peachford Behavioral Health System
2021.01 - 2022.02
- Provided direct care and support to patients, assisting with daily activities and offering emotional support
- Conducted behavioral assessments and monitored patients’ progress, documenting changes every 15 minutes as required
- Collaborated with healthcare providers to adjust treatment plans based on patient needs and behavioral observations
- Applied crisis intervention techniques to de-escalate situations and ensure patient safety
Operations Project Manager
Coyote Logistics LLC
2020.10 - 2023.02
- Developed and maintained project plans, timelines, and budgets, ensuring alignment with organizational goals and stakeholder expectations
- Collaborated with internal teams (operations, transportation, warehouse, procurement) and external vendors to ensure seamless project execution and minimize disruptions
- Oversee and managed logistics operations for specific projects, including transportation, warehousing, and inventory management, improving efficiency by 90%
- Monitored project progress, identify potential risks, and implement mitigation strategies, reducing delays and cost overruns by 92%
- Managed project resources effectively, including manpower, equipment, and materials, to ensure the successful completion of projects
- Tracked and reported on key performance indicators (KPIs), project budgets, and schedules to senior management, ensuring transparency and alignment with strategic goals
- Coordinated project logistics involving multiple stakeholders, including suppliers, carriers, and clients, ensuring that all expectations are met
Brokerage Operations Manager
Coyote Logistics LLC
2019.09 - 2020.10
- Worked closely with the sales team to streamline processes, reducing sales cycle time 25% through automation and improved workflows
- Developed and maintained dashboards and reports for senior leadership, tracking key performance indicators (KPIs) to monitor sales team performance, lead conversion rates, and operational efficiency
- Oversaw forecasting, pipeline management, and sales analytics, improving accuracy by 85% through the implementation of data-driven models
- Coordinated with logistics, finance, and customer service departments to ensure smooth order fulfillment and customer satisfaction, reducing delivery delays by 94%
- Managed the integration of CRM and ERP systems, ensuring seamless communication between sales and logistics teams
- Provided training and ongoing support to the sales team on tools, processes, and best practices, resulting in a 90% increase in sales productivity
Dispatch Manager
Coyote Logistics LLC
2018.02 - 2019.09
- Supervised a team of 20 dispatchers and drivers, ensuring on-time delivery of shipments and high-quality customer service across multiple regions
- Coordinated dispatch schedules, optimized routes, and ensured timely deliveries, achieving a 95% improvement in delivery efficiency
- Monitored daily dispatch operations to ensure adherence to safety regulations, legal requirements, and company standards, reducing compliance issues by 97%
- Developed and implemented process improvements that decreased fuel consumption and vehicle maintenance costs by 90%
- Utilized transportation management systems (TMS) and GPS tracking software to monitor routes, adjust schedules in real-time, and resolve issues proactively
- Communicated with customers to provide updates on delivery status, address concerns, and resolve issues, maintaining a customer satisfaction rate of 93%
- Trained and mentored new dispatch team members, improving team performance and reducing turnover by 95%
Student Career Ambassador
Georgia Gwinnett College
2017.02 - 2018.01
- Served as a liaison between the university’s career services office and the student body, promoting available resources and services to enhance career readiness
- Assisted in planning, organizing, and executing career-related events, such as career fairs, resume workshops, and networking sessions, resulting in increased student participation by 90%
- Provide one-on-one peer counseling to students on career planning, job search strategies, and internship opportunities, contributing to improved job placement rates
- Deliver presentations and workshops on topics like resume building, interview preparation, and professional networking, reaching over 60 students per semester
- Developed and distributed marketing materials, including flyers, social media content, and newsletters, to raise awareness of career services and upcoming events
- Collaborated with faculty, staff, and employers to connect students with internships, job openings, and networking opportunities
- Tracked and reported on student engagement metrics, providing feedback to the career services office on areas of improvement and success
Assistant Manager
Red Lobster
2012.03 - 2016.11
- Trained and mentor new servers in all aspects of restaurant service, including customer interaction, order taking, food delivery, and point-of-sale (POS) system usage
- Lead training sessions on menu items, specials, and food and drink pairings to ensure servers have detailed product knowledge to make recommendations to guests
- Provided constructive feedback and coaching to new hires, improving service quality and overall team performance, resulting in a 95% increase in customer satisfaction ratings
- Ensured all new hires are familiar with company policies, food safety regulations, and customer service expectations, maintaining compliance with health and safety standards
- Shadowed new servers during their shifts, offering on-the-job training and real-time guidance to build confidence and competency in a fast-paced environment
- Assisted with managing the floor during peak hours, ensuring that servers are efficiently handling tables, guests’ needs are met promptly, and the dining area is running smoothly
- Maintained open communication with management to report on training progress and recommend improvements to training methods and materials
Server
Red Lobster
2011.02 - 2012.03
- Provided exceptional customer service to an average of 100 guests per shift, ensuring high satisfaction levels through friendly, attentive service and knowledge of the menu.
- Took orders, served food and drinks, and handled payment transactions efficiently while maintaining a clean and organized work environment.
- Demonstrated the ability to handle customer complaints and special requests professionally, turning potential issues into positive experiences.
- Assisted in maintaining restaurant cleanliness, setting up dining areas, and restocking supplies as needed to ensure smooth operations during shifts.
- Worked closely with the kitchen staff to ensure accurate order fulfillment and timely delivery of food to customers.
Education
Bachelor of Science - Psychology- Clinical Psychology Concentration
Georgia Gwinnett College
Lawrenceville, Ga12.2022
Skills
- Patient records administration
- Self-care strategies
- Suicide prevention
- Behavioral health
Certification
- Massage Therapist
- DOT Physical/Medical card (current)
Community Service
- Missionary 2016-present
- Covenant House
- Hospice Caregiver
- Young Adult Small Group Leader
Timeline
Behavioral Health Case Manager
Peachford Behavioral Health System
2022.02 - 2024.08
Qualified Mental Health Specialist, PRN
Peachford Behavioral Health System
2021.01 - 2022.02
Operations Project Manager
Coyote Logistics LLC
2020.10 - 2023.02
Brokerage Operations Manager
Coyote Logistics LLC
2019.09 - 2020.10
Dispatch Manager
Coyote Logistics LLC
2018.02 - 2019.09
Student Career Ambassador
Georgia Gwinnett College
2017.02 - 2018.01
Assistant Manager
Red Lobster
2012.03 - 2016.11
Server
Red Lobster
2011.02 - 2012.03
Bachelor of Science - Psychology- Clinical Psychology Concentration
Georgia Gwinnett College