Dominique Edwards
Houston,Tx
Summary
Experienced Salesforce Professional with a passion for solving problems and meeting critical deadlines to ease the stress of others. Dedicated and committed to being a valuable resource as it is imperative not only to myself but the clients I'm serving. Salesforce allows me to use my passion to analyze data at a high level to be an asset to the tech ecosystem.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Functional Analyst
Steampunk
Remote
03.2024 - Current
- Handle administrative functions in Salesforce applications, including maintenance of profiles, roles, security, and data access; setting up flows; sharing rules; and permission sets.
- Assist QA with testing and documenting test scripts.
- Attend and participate in daily stand-up, sprint review, retro, and refinement calls.
- Use VSCode and GitHub to deploy Salesforce development.
- Envision, develop, and deploy tools to streamline processes, to gain efficiencies, and to improve key metrics.
- Keep up to date on new Salesforce features.
Salesforce Administrator
Talent Stacker
Remote
11.2022 - 03.2023
- This professional experience included collaborating with a team of 3 others, while using Salesforce CRM to configure client requirements and finalizing in a timely manner while managing specific solutions
- Business challenges we faced were meeting customer needs at a specific time to preserve a good reputation
- Orchestrated and designed process automations (screen flow) to create new accounts with contacts and scheduled triggered flows to send emails at a particular time
- Collaborate with team using slack and zoom to consult specific builds to ensure development is going as planned
- Create custom objects to implement and create page layouts according to clients request
- Provide feedback to client using screenshots via email to ensure requirements were being met before presenting
Logistics Import and Export Analyst
DSV/Panalpina Inc
Hybrid
10.2017 - 11.2022
- This position helped our business understand the importance of meeting business demands while communicating with customers/clients to meet business needs while following standard SOP guidelines. We maintained on time delivery while implementing improvements to maximize cost efficiency to drive our business needs forward.
- Managed 40-50 import shipments a week by utilizing the SAPtm system, which led to a 95% on-time delivery rate, revenue growth, client retention, and meeting the company's KPIs for customer satisfaction by following specific SOPs guidelines.
- Ensure all shipments arrive on time whether by truck, ocean, or rail
- Work with customers Sasol chemicals and Shell, to handle North America shipments (Mexico and Canada) and International shipments
- Use Microsoft Excel to keep track of invoices that have been billed to customer
Education
Associates of Arts -
Lonestar College Tomball
01.2013
Skills
- Documentation,UAT & Regressions Testing with QA
- Technical Documentation Microsoft Office (Excel, Word)
- VsCode
- GitHub
Softskills
- Communication
- Time Management
- Teamwork
- Mannerism
- Patience
Certification
- Salesforce Administrator
- Salesforce Service Cloud
- Salesforce Business Analyst
- Salesforce Platform App Builder
References
Professional References will be available upon request.
Timeline
Salesforce Functional Analyst
Steampunk
03.2024 - Current
Salesforce Administrator
Talent Stacker
11.2022 - 03.2023
Logistics Import and Export Analyst
DSV/Panalpina Inc
10.2017 - 11.2022
Associates of Arts -
Lonestar College Tomball
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