Dominique Ellermeier
Guerneville,CA
Summary
Energetic and highly trained Hospitality Specialist with many years of experience in hotel and restaurant industry. Dedicated to providing highest levels of customer service. Skilled at building positive relationships and focusing attention on guest needs. Outgoing, reliable, sweet-natured individual who thrives within a well communicating team.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Photographer/Artist
Self Employed
Napa Valley, CA
12.2023 - 04.2025
- Created and captured images for websites, social media, and clients personal use.
- Coordinated with art directors, stylists, and makeup artists to ensure unified creative vision.
- Curated props and scouted locations for impactful photography shoots.
Hospitality Team Member
Santa Fe Luxury Rental
Santa Fe, New Mexico
06.2018 - 07.2023
- Delivered exceptional customer service consistently, enhancing client experiences.
- Processed customer payments efficiently using point-of-sale terminals.
- Advised guests on local dining, entertainment, and leisure options to enrich their visit.
- Resolved customer issues swiftly with knowledgeable and friendly assistance to boost satisfaction.
Pool Bartender & Server
Meadowood Napa Valley
Napa , CA
03.2015 - 11.2018
- Took orders for food and beverages in a professional manner.
- Checked back with customers to ensure satisfaction with each course.
- Processed payments promptly at the end of meal service period using POS terminals.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Tasting Room Associate
Diamond Oaks Winery
Oakville, CA
02.2012 - 03.2015
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Educated customers on various wines, including menu selections and winemaking philosophy.
Detailed farming techniques and fermentation processes to enhance customer understanding. - Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Wine Club Membership Data Input
Barista & Cashier
Model Bakery
St.Helena, CA
10.2006 - 11.2012
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Housekeeping Room Attendant
Wine Country Villa Bed & Breakfast
St.Helena, CA
08.2001 - 12.2005
- Provided guests with information on hotel services and room features.
- Greeted guests upon arrival and provided information about the area, attractions, and services.
- Assisted with check-in and check-out procedures, ensuring that all paperwork was completed accurately.
- Returned rooms to occupant-ready status to satisfy future guests.
Education
Bachelor of Arts - Photo Journalism
Brooks Institute of Photography
Santa Barbara05-2013
Skills
- Adaptability & fast learner
- Computer, register, POS literate
- Type 50 words per minute
- Client service excellence
- Efficient time management
- Detail-oriented approach
- Coffee and tea knowledge
- Safe food practices
Certification
- CA food handlers certificate
- CPR
Languages
Spanish
Professional
Affiliations
- Sonoma County Gem and Mineral Sociey Member
- Botanical medicine
- Forrest Bathing & beachcombing
- Conceptual art & collage
References
References available upon request.
Timeline
Photographer/Artist
Self Employed
12.2023 - 04.2025
Hospitality Team Member
Santa Fe Luxury Rental
06.2018 - 07.2023
Pool Bartender & Server
Meadowood Napa Valley
03.2015 - 11.2018
Tasting Room Associate
Diamond Oaks Winery
02.2012 - 03.2015
Barista & Cashier
Model Bakery
10.2006 - 11.2012
Housekeeping Room Attendant
Wine Country Villa Bed & Breakfast
08.2001 - 12.2005
Bachelor of Arts - Photo Journalism
Brooks Institute of Photography
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