Dominique Ely
Mobile,Alabama
Summary
Results-driven professional dedicated to creating a positive and innovative impact within the organization. Possesses hands-on experience in insurance and education, complemented by a reputation for adaptability, creativity, and a strong focus on achieving measurable outcomes. Committed to contributing meaningfully to team success while advancing organizational objectives through strategic initiatives and collaborative efforts. Eager to leverage diverse skills to foster growth and drive excellence in a dynamic work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Sales Agent, Life and Health Insurance
Trucordia
01.2022 - Current
- Employed as licensed insurance sales agent for Aetna.
- Licensed to sell health insurance in over 30 States in the United States.
- Fostered robust client relationships by utilizing effective communication and tailored service delivery.
- Utilized analytical skills to assess prospective clients' risk profiles and align with suitable insurance policies accordingly.
- Sustained compliance with industry regulations by following ethical standards and company policies continuously.
- Specialized in selling products across Medicaid, Medicare Advantage, Medicare Supplement, prescription drugs, dental, vision, hearing, and hospital indemnity sectors.
Medicare Support Specialist, Medicaid Support Specialist
Results Company
01.2018 - 01.2022
- Coordinated Medicare accounts for BlueCross and BlueShield of Tennessee.
- Delivered exceptional customer support through effective issue resolution and product knowledge.
- Educated members on WellCare/Medicaid related to essential health reminders and facilitated appointment scheduling.
- Achieved licensing as health insurance agent and demonstrated expertise in sales within organization.
Customer Service Specialist
Sykes Inc.
01.2016 - 01.2019
- Achieved excellent customer services while exceeded in sales and technical support
- Became an expert in billing by educating customers on products, and setting up online accounts
Customer Service Manager
Staples
01.2016 - 01.2017
- Managed my work, customers, and all other inquiries in a professional manner at all times
- Became an essential cashier/associate by possessing a sense of leadership and taking initiative
Sales Associate
Alorica
01.2013 - 01.2015
- Met sales quotas each day while I resolved all customer issues that were needed
- Maintained a high value of customer service which persevered the business and completed company goals
Customer Service Representative
01.2013 - 01.2015
- Became a certified Wireless Expert in the field specializing with information of Verizon Wireless
- Educated customers with information, took payments, made account adjustments, completed plan changes, assisted with troubleshooting
Education
Bachelor of Science - Psychology
Alabama State University
Montgomery, Alabama12-2012
Skills
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Conflict resolution
- Analytical thinking
- Effective negotiation
- Patience and empathy
- Group and individual instruction
Certification
- Health and Accident License (2019)
- Life Insurance License (2020)
- Property License (2024)
- Casualty License (2024)
Timeline
Licensed Sales Agent, Life and Health Insurance
Trucordia
01.2022 - Current
Medicare Support Specialist, Medicaid Support Specialist
Results Company
01.2018 - 01.2022
Customer Service Specialist
Sykes Inc.
01.2016 - 01.2019
Customer Service Manager
Staples
01.2016 - 01.2017
Sales Associate
Alorica
01.2013 - 01.2015
Customer Service Representative
01.2013 - 01.2015
Bachelor of Science - Psychology
Alabama State University
Volunteer
Team Springs Tutoring, Tutor, (2019-Current)
- Aided to improve math and literacy grades with weekly volunteer tutoring sessions.
- Conducted one-on-one tutoring sessions to enhance academic performance.
- Collaborated with teachers and parents to track student progress and set goals.
- Organized and led group study sessions to foster collaborative learning.