Dominique Emaguna, APCC
Anaheim,CA
Summary
Results-driven and goal-oriented Team Lead with a proven track record of success in managing and guiding teams to achieve organizational objectives. Possesses strong time management, problem-solving, and strategic planning abilities, along with exceptional adaptability and a quick learning capacity. Known for fostering team collaboration, coordinating projects effectively, and leveraging leadership and communication skills to enhance team performance and achieve key milestones. Committed to driving team success and contributing to overall organizational growth.
Overview
12
12
years of professional experience
Work History
Team Lead
Telecare Corporation
08.2024 - Current
- Consistently uphold and model Telecare’s mission, values, and purpose in all communication and interactions with internal and external partners.
- Oversee daily team operations to ensure members receive all services outlined in their treatment plans.
- Foster a collaborative, high-engagement team culture by aligning staff with shared goals and maintaining organizational standards for documentation, assessments, and required paperwork in accordance with county and Telecare guidelines.
- Apply person-centered practices and coach staff in understanding and meeting documentation standards through ongoing supervision and support.
- Develop, update, and implement individualized service plans while collaborating with leadership to reduce risk, improve care quality, and ensure adherence to policies, procedures, and established standards.
- Provide consistent supervision through structured feedback, clinical guidance, and clear expectations to support staff development and professional growth.
- Monitor contract deliverables and outcomes for compliance, while cultivating strong relationships with customers, partners, and property management.
- Provide training to sites to enhance team performance, support professional development, and ensure alignment with operational and clinical standards.
- Represent Home First North as a CHEI (Cultural Humility, Equity, and Inclusion) Champion, collaborating with the CHEI Committee to drive equity, focused practices, strengthen cultural responsiveness, and support organizational inclusion goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Assist with New Hire orientation and ongoing training and mentorship for all new staff.
Mental Health Rehabilitation Specialist
Telecare AOT
03.2022 - 08.2024
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Monitored patients and assessed suicide risks.
- Performed client assessments and developed treatment plans.
- Utilized Coping Techniques to support clients in meeting therapeutic goals.
- Maintained caseload of 16-23 active clients and clients within assessment phase.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Mental Health Specialist
New Alternatives Inc.
08.2020 - 02.2022
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Develop goal-oriented educational and activity groups to improve clients' level of functioning.
- Evaluate patients and implemented comprehensive treatment plans to enhance mental health.
- Utilize meditation and visualization to support clients in meeting therapeutic goals.
- Document client progress in confidential files.
- Encourage clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Observe and monitored client behavior and responses to treatment.
Mental Health Worker-Youth
Mary's Path
04.2017 - 03.2021
- Provide daily support for at-risk teenagers ages 13-18 years of age.
- Assist in coordination of resident’s transportation to appointments, daily outing and court appearances.
- Conduct resident rounds in according to state protocols and documents.
- Ensure that patients follow treatment plan and take the necessary medications.
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Support clients with mental support and physical activities to accomplish quality of life and sustain needs.
LEAD BEHAVIORAL HEALTH TECHNICIAN
Behavioral Health Works, Inc
08.2013 - 02.2017
- Facilitate on-site activities, support groups and outings for clients.
- Perform client intake procedures according to internal standards for new admissions.
- Built and maintain positive staff relationships to promote teamwork and better serve clients.
- Prepar and submitt daily behavioral reports to management.
- Complete documentation for every incident and forwarded to correct personnel for review.
Education
Master of Arts - Clinical Counseling
Capella University
Minneapolis, MN09.2023
Bachelor of Arts - Behavioral Science
Ashford University
San Diego, CA05.2019
Skills
- Assessments
- Goal development
- SMART goals
- Excellent communication
- Organizational skills
- Teamwork and collaboration
- Onboarding and orientation
- Conflict resolution
- Coaching and mentoring
- Performance improvement
- Employee evaluation
- Diversity and inclusion
Timeline
Team Lead
Telecare Corporation
08.2024 - Current
Mental Health Rehabilitation Specialist
Telecare AOT
03.2022 - 08.2024
Mental Health Specialist
New Alternatives Inc.
08.2020 - 02.2022
Mental Health Worker-Youth
Mary's Path
04.2017 - 03.2021
LEAD BEHAVIORAL HEALTH TECHNICIAN
Behavioral Health Works, Inc
08.2013 - 02.2017
Master of Arts - Clinical Counseling
Capella University
Bachelor of Arts - Behavioral Science
Ashford University