Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Enoex

Suffolk,VA

Summary

Encouraging manager and meticulous problem-solver with talents for team building, leading and motivating, as well as a natural ability to provide excellent customer service. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance while creating a positive environment.

Overview

13
13
years of professional experience

Work History

General Manager

Planet Fitness
08.2021 - Current
  • Occasionally oversees region while RM is away.
  • Lead L10 meetings in RMs absence.
  • Manage ordering and budget implementations to ensure I do not exceed allotted budget.
  • Manage inventory as to not over or under stock product.
  • Complete and track required daily reports to monitor club growth.
  • Track TPT and KPIs to stay on track with Club Growth.
  • Supervise day-to-day operations to meet performance and service expectations.
  • Oversee, manage and develop my Assistant Manager and team.
  • Recruiting, interviewing and hiring new employees.
  • Create team schedule, track employee attendance and punctuality, and find coverage for call outs.
  • Address any and all employee issues, coaching and delivering corrective action as needed.
  • Conduct hands on training with all team members to maintain high productivity while ensuring facility is operating to Excel Fitness standards.
  • Conduct employee performance evaluations, providing constructive feedback for their growth and development while building employee confidence.
  • Develop strong working relationship by creating a positive work environment.
  • Clearly defined any target goals and objectives and communicated them to my team.
  • Maintained a professional and calm demeanor while addressing upset or angry members.
  • Assist members with account issues that are presented no matter how big or small.
  • Collaborate with AM and team to ensure ideal operations during peak hours and staff shortages.
  • Exhibit high energy and professionalism when dealing with members and staff.
  • Gained member retention by providing excellent customer service and addressing all member issues in a prompt, friendly and professional manner.
  • Make effective and timely decisions with member issues that will also benefit the facility.
  • Grow member base by touring potential members, providing them with all information necessary to join and displaying +1 customer service.
  • Consistently enforce company policy while handling disciplinary action when necessary with fairness and respect.

Assistant Manager

Planet Fitness
10.2019 - 08.2021
  • Maintained schedules and monitored team performances.
  • Clearly defined any target goals and objectives and communicated them to the team.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees
  • Oversee, manage and develop my team members.
  • Trained all new and existing team members to GMs standards and expectations.
  • Managed inventory as to not over or under stock products.
  • Monitored employee sales stats for EFT growth
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Promoted teamwork within the facility by encouraging collaborations amongst staff on daily tasks.
  • Developed strong working relationship with staff creating a positive work environment.
  • Gained member retention by providing excellent customer service and addressing all member issues in a prompt, friendly and professional manner.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained a professional and calm demeanor while addressing upset members.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Supervised day-to-day operations to meet performance and service expectations.
  • Offered hands on training with all team members while ensuring the facility was operating to PF standards.
  • Used critical thinking to resolve problems, evaluate solutions and make decisions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Member Service Representative

Planet Fitness
10.2018 - 10.2019
  • Assisted management by delegating and completing daily designated tasks.
  • Assisted members with any account issues that were presented no matter how big or small.
  • Trained new hires to the expectations and standards of the GM
  • Collaborated with team members to ensure ideal operations during peak hours and staff shortages.
  • Completed and tracked all required daily reports.
  • Exhibited high energy and professionalism when dealing with members and coworkers.
  • Developed relationships with members and earned reputation for exceeding standards.
  • Maintained up-to-date knowledge of products.
  • Toured potential members around facility and provided them with the all information necessary for joining.
  • Tended the POS system when selling merchandise

Sales Consultant

Travelex Currency Exchange
04.2012 - 09.2018
  • Bought and sold foreign currency to traveling customers as well as collectors.
  • Used in-store system to locate inventory and place special orders for customers.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better discover their individual and unique needs creating matchless satisfaction levels.
  • Built customer loyalty and retention by delivering excellent customer service.

Education

American Sign Language Interpretation

Tidewater Community College
Chesapeake, VA

Physical Therapy Assistance

Old Dominion University
Norfolk, VA

High School Diploma -

Lakeland High School
Suffolk, VA
06.2008

Skills

  • Staff management, training, coaching, and development
  • Leadership
  • Customer Service
  • Performance Evaluation and Monitoring
  • Interpersonal Skills
  • Hiring and Onboarding
  • Time Management
  • Relationship Building
  • Staff Scheduling
  • Self motivated

Timeline

General Manager

Planet Fitness
08.2021 - Current

Assistant Manager

Planet Fitness
10.2019 - 08.2021

Member Service Representative

Planet Fitness
10.2018 - 10.2019

Sales Consultant

Travelex Currency Exchange
04.2012 - 09.2018

American Sign Language Interpretation

Tidewater Community College

Physical Therapy Assistance

Old Dominion University

High School Diploma -

Lakeland High School

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Dominique Enoex