Dominique Escobar
Silver City,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Gila Regional Medical Center
Silver City , NM
01.2023 - Current
- Maintained accurate records of collected specimens and test results.
- Followed all safety protocols when handling hazardous materials.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the training of new phlebotomists.
- Monitored inventory levels of supplies used in phlebotomy services.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Patient Access Representative
Gila Regional Medical Center
Silver City, NM
06.2021 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Responded to patient concerns and inquiries professionally and efficiently.
- Called insurance companies and verified patient coverage.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Helped protect providers and facility from legal liabilities by proactively assessing risks.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Trained facility volunteers on guest relations procedures and patients' rights.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
WNMU Housing Resident Assistant/Receptionist
Western New Mexico University
Silver City, NM
05.2020 - 06.2021
- Greeted students as well as any other adult.
- Completed tasks that were assigned.
- Reported any issues or serious situations.
- Took confidentially very seriously.
- Worked well with other coworkers and was friendly to everyone.
- Encouraged community atmosphere by implementing educational and social programs.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Enforced and implemented all university and campus housing policies.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Led by example through mature behavior consistent with university regulations and rules.
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
- Mediated and provided professional conflict resolution in timely fashion.
Sonic
Carhop
Silver City, NM
03.2019 - 07.2019
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Reported issues with customers and orders to supervisors.
- Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Education
High School Diploma -
Silver High School
Silver City, NM05.2019
Some College (No Degree) -
Western New Mexico University
Silver City, NMSkills
- Moral conduct
- Safety and compliance
- Multitasking abilities
- Responsible
- Excellent work ethic
- Teamwork
- Basic math
- Conflict resolution
- Clerical
- Written Communication
- Good telephone etiquette
- Problem-Solving
- Training Coordination
- Multitasking and Organization
- Payment Processing
- Flexible Schedule
- Regulatory Compliance
- Calm Under Pressure
- Team Leadership
- Phone and Email Etiquette
- Team Collaboration
- Friendly and Outgoing
- Explaining Policy and Procedures
- Helpful and Service-Oriented
- Documenting and Recording Information
- Patient Confidentiality and Data Security
- Communicating to Patients and Families
- Insurance Company Knowledgeable
- Verbal and Written Communication
- Customer Service
- Organized and Efficient
Accomplishments
- WNMU Executive Scholarship of Academic Excellence
- WNMU President's List Honoree
- Certificate of Excellence for WNMU Housing
Additional Information
- ACCOMPLISHMENTS - WNMU Executive Scholarship of Academic Excellence, WNMU President's List Honoree. Certificate of Excellence for WNMU Housing
Timeline
Phlebotomist
Gila Regional Medical Center
01.2023 - Current
Patient Access Representative
Gila Regional Medical Center
06.2021 - Current
WNMU Housing Resident Assistant/Receptionist
Western New Mexico University
05.2020 - 06.2021
Sonic
Carhop
03.2019 - 07.2019
High School Diploma -
Silver High School
Some College (No Degree) -
Western New Mexico University