Dominique Evans

• Reviewed incoming correspondence and took appropriate action as needed.

• Independently manage and process an average of 25–30 FOIA requests weekly, ensuring accuracy, timeliness, and compliance with legal guidelines.

• Apply FOIA/PA material redactions, and review all correspondence for accuracy, grammar, and adherence to format requirements.

• Maintain and prioritize a work queue to process FOIA requests in chronological order, ensuring deadlines are met.

Identified inefficiencies in team processes, implementing solutions that increased response efficiency by 15%.

• Collaborated remotely with cross-functional teams, delivering seamless communication and coordination in a telework environment.

• Compiled and analyzed data utilizing spreadsheets or other database software.
• Coordinated with team members to ensure timely completion of tasks.
• Maintained filing systems for records related to programs being supported.

• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Responded to customer questions regarding products, prices and availability.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Monitored employee attendance, addressing any punctuality or absenteeism issues.

Evaluate customer feedback to identify areas for service improvements, implementing actionable solutions that increase customer satisfaction.

Prepare meals in strict compliance with dietary restrictions and food safety regulations, consistently achieving 100% compliance during audits.

Assist the chef in preparing high-quality meals, ensuring smooth kitchen operations during peak hours.

• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.