Dominique Faulkner
Philadelphia,PA
Summary
Professional customer service-oriented individual with over 10 years of experience in the customer service industry. Looking for an opportunity to work in a diverse community independently or as a team player. Always on time with projects and tasks given to by superiors and portray leadership skills.
Overview
14
14
years of professional experience
Work History
Teacher's Assistant
Our Mother Of Consolation School
10.2022 - 06.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Health Insurance Representative
Independence Blue Cross
06.2016 - 01.2022
- Strong critical-thinking and analytical skills, along with the ability to interpret and decipher complex information required
- Demonstrate professionalism to the members and provide a resolution to any issues in a timely manner
- Excellent research and investigative skills, strong interpersonal skills and the ability to work effectively with all associate and management levels
- Assist members, providers, and facilities with Inquiries for Benefits, Claims, pre-certs, and billing.
Billing Specialist
Contemporary Staffing Solutions
01.2015 - 01.2016
- Provided foundational knowledge of Billing, Accounts Receivable, Accounts Payable, Claims, Enrollment, Benefits, Cash Application, and Customer Service within the Healthcare industry
- Educated the members for products for both Ameri-Health New Jersey and Independence Blue Cross
- High call volume center which I displayed professionalism and Provided solutions to any relative problems of the member's invoices.
Customer Service Licensed Sales Professional
Allstate Agency
01.2013 - 01.2015
- Sales -Ensure accurate and efficient quotes for clients and proper use of scripted sales presentations, training and monitor progress and performance of new business
- Retention specialist and Administrator experience in handling all payment processing for clients as a Fiduciary Producer.
Insurance Sales Rep
K&A Insurance Agency
01.2009 - 01.2013
- Sales-Provides various insurance policies as a producer to businesses and individuals on behalf of several insurance companies including the following products; automobile, property and commercial
- Generated new business by contacting potential customers, referrals, field sales, answering incoming sales calls, assisting walk-ins and cross-selling other products.
Education
Accident and Health License -
Russ Business Financial School
01.2018
Some College (No Degree) - Early Childhood Education
John W. Hallahan High School
Philadelphia, PASkills
- Classroom Management
- Materials Preparation
- Student Engagement
- Class coordination
Timeline
Teacher's Assistant
Our Mother Of Consolation School
10.2022 - 06.2023
Health Insurance Representative
Independence Blue Cross
06.2016 - 01.2022
Billing Specialist
Contemporary Staffing Solutions
01.2015 - 01.2016
Customer Service Licensed Sales Professional
Allstate Agency
01.2013 - 01.2015
Insurance Sales Rep
K&A Insurance Agency
01.2009 - 01.2013
Accident and Health License -
Russ Business Financial School
Some College (No Degree) - Early Childhood Education
John W. Hallahan High School