Dominique Fernandez
Spokane,WA
Summary
Proven leader with extensive experience in Retail Environments, adept in team building and leadership, and operational efficiency. Excelled in maximizing profitability, evidenced by a 20% sales increase. Skilled in inventory management and customer relations, fostering a culture of care and achieving remarkable employee retention.
Overview
10
10
years of professional experience
Work History
Store Manager
Natural Grocers
09.2021 - 07.2024
- Ensuring operational excellence throughout the store, to deliver World Class Customer Service as a number one priority
- Empower, train, and monitor department personnel and ensure that all company policies and procedures are in use
- Setting the team up for success, by implementing realistic goals and reinforcing clear and concise policy
- Creating and distributing scheduling, ensuring adherence and employee productivity
- Gained a full understanding around proper recruiting & hiring to maintain a solid store foundation
- Reviewing quarterly controllable costs data
- Created a plan to reduce total shrink and increase total store contribution
- Implemented management team huddles to identify areas of opportunity
- Created a strategy to improve overall department success
- Kept a full store view and worked towards constantly improving the Customer Experience
- Increased store sales year after year by 20%, Controlled all in shrink to below company goal of 1.6%
- Created a culture of care within the store to increase morale and maintained employee retention proving effective as we did not have any turn over for over two years
SMART Manager
Natural Grocers
12.2020 - 09.2021
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Managed budgets effectively, ensuring optimal financial performance
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Assisted in organizing and overseeing assignments to drive operational excellence
- Creating and distributing scheduling, ensuring adherence and employee productivity
- Cross trained in multiple departments to get a full view understanding of the needs and operations of each department
- Managed inventory control, cash control, and store opening and closing procedures
- Assisted with hiring, training and mentoring new staff members
- Approved regular payroll submissions for employees
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Produce/Grocery Department Manager
Natural Grocers
07.2019 - 12.2020
- Assisting in training and monitoring department personnel
- Resolve customer complaints regarding sales and service
- Monitor customer preferences to determine focus of sales efforts
- Daily cull and rotate inventory to consistently ensure the quality of goods sold
- Perform monthly inventories, create budgets, and forecast sales
- Maintain a clean, organized product department to ensure an enjoyable customer experience
- Implement processes and procedures to minimize the amount of shrink in my department
- Implemented a produce budget and decreased overall COGS by 20% through effective logging and ordering procedures
- Creating and engaging marketing initiatives to educate customers and stimulate sales of stale inventory
- Maintain below company average out of stocks with consistent use of refined inventory management process
- Maintain customer relations by placing special orders and following up on holds
- Maintain and minimize shrink with use of BEX to move out slow-movers and by performing Category Management on a weekly basis
- Ensuring that all freight is worked and rotated in the department and that all employees are up to date on quality standards
- Use SAP and UNFI to research new products to ensure a full and appealing department
- Perform opening and closing walks of the entire store to ensure tasks were completed and for the ease of the next shift
- Create a fun and eye-appealing department by building end caps to push sales, minimize backstock, and for holidays and upcoming sales
- Delegating and following up on assigned tasks and mentoring crew on new policies and procedures
- Taking initiative and leading by example by helping in all areas of the store and encouraging others to do the same
Produce Assistant Manager
Natural Grocers
06.2018 - 07.2019
Cashier
Natural Grocers
02.2018 - 06.2018
Sales Associate
Kohls Department Store
05.2017 - 11.2017
Sales Associate
JCPenney
07.2014 - 04.2017
Education
GED -
Southwest Colorado Community College
Durango, CO02.2016
Skills
- Multitasking and Organization
- Customer Relations
- Problem-Solving
- Training and mentoring
- Inventory Management
- Team Building and Leadership
Timeline
Store Manager
Natural Grocers
09.2021 - 07.2024
SMART Manager
Natural Grocers
12.2020 - 09.2021
Produce/Grocery Department Manager
Natural Grocers
07.2019 - 12.2020
Produce Assistant Manager
Natural Grocers
06.2018 - 07.2019
Cashier
Natural Grocers
02.2018 - 06.2018
Sales Associate
Kohls Department Store
05.2017 - 11.2017
Sales Associate
JCPenney
07.2014 - 04.2017
GED -
Southwest Colorado Community College
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