Summary
Overview
Work History
Education
Skills
Timeline
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DOMINIQUE WASHINGTON

Walterboro,SC

Summary


Professional with strong background in account management and client relations, prepared to drive excellence in this field. Known for leveraging analytical skills, financial acumen, and strategic thinking to optimize client portfolios and enhance performance. Highly adaptable team player focused on delivering collaborative success and meeting evolving client needs. Excel in problem-solving, communication, and fostering trust with stakeholders.

Overview

7
7
years of professional experience

Work History

ACCOUNT EXPERT

TMOBILE
09.2023 - Current
  • Assisted company administrators with accessing and viewing available reports.
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Helping customers with accounts and service.
  • Collecting payments and help customers maintain service.
  • Proved track record of managing, selling and developing relationships with strategic customers.
  • Worked with products, oversaw revenue management, and facilitated outreach to key stakeholders, helping drive business.

Team Leader

Walmart
05.2021 - 12.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.


  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Day to day operations of cash office and daily reporting while maintaining team.

Office Manager

IBP
02.2018 - 06.2022
  • Enhanced relationships with stakeholders using proactive engagement strategies.
  • Addressed customer concerns promptly, leading to increased satisfaction.
  • Monitored expenditures for better financial control.
  • Established streamlined procedures for document management for enhanced accessibility.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Daily payroll and spreadsheets. Assigning work to crews.
  • Fostered team collaboration by initiating regular team meetings.

Education

GED -

Savannah Technical College
Savannah, GA
06-2006

Skills

    As an Account Expert working with customers on their account to maintain service and go over bills

Timeline

ACCOUNT EXPERT

TMOBILE
09.2023 - Current

Team Leader

Walmart
05.2021 - 12.2023

Office Manager

IBP
02.2018 - 06.2022

GED -

Savannah Technical College

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DOMINIQUE WASHINGTON