Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Fisher

Arlington,US

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

MANGER

ALL-N-ONE LYFESTYLE OUTLET
08.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

CUSTOMER SERVICE REPRESENTATIVE

AVIS BUDGET GROUP
01.2019 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

MAIL SORTER

DHL
12.2018 - 01.2019
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

MACHINE OPERATOR

General Motors
02.2015 - 11.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.

HOUSEKEEPING

FAIRFIELD INN
01.2013 - 12.2014
  • Ensured a safe and clean environment for the client by performing light housekeeping duties regularly.
  • Improved cleanliness and overall appearance of guest rooms by diligently performing daily housekeeping tasks.
  • Assisted in training new hires on housekeeping procedures, fostering a welcoming team environment.
  • Managed budgetary guidelines for housekeeping department expenses while maintaining high-quality standards.

HOUSEKEEPER

HORSESHOE CASINO
09.2008 - 12.2012
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

GED -

NORTHWEST LOUISIANA TECHNICAL COMMUNITY COLLEGE
SHREVEPORT, LOUISIANA
01.2007

Skills

  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Calculate labor and equipment requirements and production specifications, using standard formulas
  • Perform mail processing ensuring mail is correctly assorted, clearly printed, and that labels are placed correctly
  • Capability of using sorting machines, managing incoming and outgoing mail, and maintaining accurate tracking records
  • Move items to delivery pallets and assisting loaders with the stacking of items
  • Receiving incoming shipments and verifying information supplied to ensure stock goes to correct inventory area
  • Ensuring that all stored items are packed and stacked according to the OSHA standards and company safety policies
  • Sort mail, load and unload trucks, load machines
  • Install experimental parts or assemblies, such as hydraulic systems, electrical wiring, lubricants, or batteries into machines or mechanisms
  • Confer with numerical control programmers to check and ensure that new programs or machinery will function properly and that output will meet specifications
  • Install repaired parts into equipment or install new equipment
  • Align and secure holding fixtures, cutting tools, attachments, accessories, or materials onto machines
  • Fit and assemble parts to make or repair machine tools
  • Maintenance and cleaning machines
  • Machine parts to specifications, using machine tools, such as lathes, milling machines, shapers, or grinders
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Issue room keys and escort instructions to bellhops
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants
  • Contact housekeeping or maintenance staff when guests report problems

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Training and Development

Staff Management

Timeline

MANGER

ALL-N-ONE LYFESTYLE OUTLET
08.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

AVIS BUDGET GROUP
01.2019 - 07.2023

MAIL SORTER

DHL
12.2018 - 01.2019

MACHINE OPERATOR

General Motors
02.2015 - 11.2018

HOUSEKEEPING

FAIRFIELD INN
01.2013 - 12.2014

HOUSEKEEPER

HORSESHOE CASINO
09.2008 - 12.2012

GED -

NORTHWEST LOUISIANA TECHNICAL COMMUNITY COLLEGE
Dominique Fisher