Dominique Forehand
Clayton,DE
Summary
Customer Service Representative with 5+ years of experience delivering exceptional customer satisfaction through active listening, problem-solving, and comprehensive product knowledge. Skilled in utilizing various communication channels to provide timely and accurate assistance. Collaborative team player dedicated to enhancing the overall customer experience and contributing to the company's outstanding service reputation.
Overview
5
5
years of professional experience
Work History
Server
Taste Of New York
Smyrna, Delaware
03.2024 - Current
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
Account Manager
Barclays
07.2020 - 09.2023
- Data entry and collaborating with card members to manage their account by assisting with payments.
- Provide solutions, such as programs and related products, that can improve account health.
- Negotiate settlements with card members and debt settlement companies.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Ensured compliance with industry regulations when dealing with clients.
Collections Agent
Bank Of America
12.2019 - 06.2020
- Inbound and outbound collections.
- Negotiate payment arrangements and settlements to cure delinquent accounts.
- Submit extension requests and other loss mitigation and recovery activities.
- Responsible for an established list of accounts.
Education
High School of Technology - Culinary Arts
Howard High School of Technology
01.2011
Skills
- Data entry
- Project Management
- Microsoft Office
- Software Configuration
- Technical Support
- Detail-oriented
- Customer and client relations
- Complaint resolution
Affiliations
- Poet
- Published Author
Timeline
Server
Taste Of New York
03.2024 - Current
Account Manager
Barclays
07.2020 - 09.2023
Collections Agent
Bank Of America
12.2019 - 06.2020
High School of Technology - Culinary Arts
Howard High School of Technology