Dominique Foulks
San Pedro,CA
Summary
To utilize my professional and life skills experience with the intention of securing a professional career. With ample opportunity to tackle challenges and advance, while continuously building on my library of knowledge and skills. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Dispatcher Office Assistant
Rooter Hero Plumbing Inc.
07.2023 - 03.2024
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
Human Resources Assistant
Allied Universal
Gardena, CA
01.2023 - 05.2023
- Conduct New Employee Orientation sessions, Distribute and collect union cards (in applicable locations), Ensure completion of post-employment offer forms/activity (e.g., new hire onboarding paperwork), Instruction of Basic Pre-Assignment Lessons, Utilize iCIMS recruiting software to process new applicants, Manage all new hire WinTeam and ABI data entry, including new hire set up and personnel data
Prodigy HVAC
01.2021 - 01.2022
- Entering new work orders as they are received, routing to the closest on call technician, and tracking to completion
- Maintain manual and electronic dispatch boards
- Check technicians out of work as they complete calls
- Ordering Parts
- Preparing proposals
- Updating ETA's in work order management systems
- Ensure all calls are scheduled and completed based on priority.
GardaWorld Schedule
01.2020 - 01.2021
- Schedule's security officers and flex officers
- Responsible for staffing all jobs and not turn down any jobs and displays a positive, willing attitude when staffing jobs at the last moment
- Communicates Post orders or provide documentation to security guards via email, text or verbal
- Contact employees to inform them of termination
- Resolves staffing issues and problems as directed by CSM
- Manages the scheduling process to optimize operating results and keeps overtime to a minimum
- Ensure that all vacancies created by absences of any sort are filled with the most competent and acceptable replacements
- Ensure that data related to employee lateness, illness, absence is entered into Winteam
- Prepare reports at the end of every shift documenting the events over the shift
- Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
- Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff
GSG Protective Services
01.2018 - 01.2020
- Answering incoming calls and properly processing them; IP based telephone system
- Routing of calls for information
- Working as a team with other team members
- Sending and Receiving communications from high-level executives
- Process and evaluate information received from all available sources
- Monitoring situations and communicating with the security teams
- Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio system
Royalty Ambulance Dispatcher
01.2016 - 01.2018
- Working as a secondary public safety answering point (PSAP)
- Immediately prioritizing calls and task based on acuity in fluid situations
- Interacting with contracted facilities to coordinate transportation of patients with multiple complex needs
- Communicating effectively and in a timely manner during high stress events
- Ability to multi-task by quickly and accurately inputting data into the CAD system while communicating with callers and crews
- Communicated pertinent information via integrated communication systems utilizing multi-channel emergency radios, multi-line telephone communication systems, teletype and facsimile equipment
- Issued, tracked, and maintained case incident numbers, logs, and other records relating to emergency responses
- Was skilled in remaining calm and mentally sharp in even the most stressful of emergency calls
- Updated system information, documented activity, reviewed account information and detailed requests from customers along with providing technical support to installers in the field
- Dispatching units for calls for service and monitoring the location of all units
- Logged all runs including dispatch time, arrival time, and disposition
- Also inputting call offs into the system and finding someone else to cover that position on short notice
- Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Dispatcher overnight
- Had to be able to multi-task
- Answer multiple of calls and keep in contact with American airlines for swaps
- Keep supervisors and managers aware of swaps
- Proficient in excel and word documents
- Proficient in the G.E.T system and reading it
Education
Kinesiology Major -
Los Angeles Harbor College
Harbor City, CA01.2021
High School Diploma -
Opportunities for Learning
Long Beach, CA01.2016
Skills
Verbal Communication
Computer Skills
Multitasking Abilities
Flexible and Adaptable
Organization and Time Management
Organizational Skills
Relationship Building
Multitasking
First Aid/CPR
Problem-Solving
Microsoft Word
Awards And Acknowledgements
- AA Arts and Humanities 2020 Los Angeles Harbor College
- AA Health and Fitness 2020 Los Angeles Harbor College
- AA-Transfer degree in KInesiology 2021 Los Angeles Harbor College
Timeline
Dispatcher Office Assistant
Rooter Hero Plumbing Inc.
07.2023 - 03.2024
Human Resources Assistant
Allied Universal
01.2023 - 05.2023
Prodigy HVAC
01.2021 - 01.2022
GardaWorld Schedule
01.2020 - 01.2021
GSG Protective Services
01.2018 - 01.2020
Royalty Ambulance Dispatcher
01.2016 - 01.2018
Kinesiology Major -
Los Angeles Harbor College
High School Diploma -
Opportunities for Learning