DOMINIQUE FRAGER
Loomis,USA
Summary
Results-driven professional with a background in sales, customer service, marketing, and unarmed security. Experience includes driving revenue at phone stores, managing digital talent at The Untouched Agency, and maintaining safety and professionalism in security roles. Skilled in communication, problem-solving, and adapting quickly to high-pressure environments.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Unarmed Security Guard
Members in Black Private Security
06.2023 - Current
- Secured entrances and controlled access to restricted areas to prevent unauthorized entry.
- Monitored premises through regular patrols and surveillance to ensure safety and security.
- Enforced company policies and responded promptly to alarms, emergencies, and incidents.
- Assisted visitors with security-related inquiries while maintaining a professional presence.
- Documented daily activities, incidents, and shift logs with detailed, accurate reports.
- Identified and addressed potential threats, hazards, and disturbances proactively.
Marketing & Management
Untouched agency
07.2020 - Current
- Managed day-to-day operations and led marketing initiatives to grow brand presence and client engagement.
- Oversaw talent accounts, created content strategies, and coordinated promotional campaigns across digital platforms.
- Identified client needs and delivered tailored solutions to boost satisfaction and retention.
- Resolved issues with a customer-first approach, ensuring high satisfaction and loyalty.
- Collaborated with cross-functional teams to improve workflows, drive growth, and streamline service delivery.
Retail Assistant Manager
Prime Communications
04.2019 - 04.2020
- Drove a 43% increase in store sales through effective cross-selling, upselling, and promotional strategies.
- Mentored new team members on bundling techniques, product positioning, and handling objections to boost overall performance.
- Collaborated with senior management by analyzing sales trends and inventory data to support strategic decisions.
- Improved merchandising and in-store displays to enhance product visibility and relevance.
- Resolved inventory discrepancies and located stock across locations, raising fulfillment rates by 37%.
- Trained staff to manage customer issues with professionalism, boosting customer satisfaction and retention.
Retail Sales Consultant
Sprint Corp.
04.2015 - 08.2018
- Consistently exceeded sales goals by up to 50% through strong product knowledge, upselling strategies, and personalized customer service.
- Delivered professional, solutions-focused support to customers, resolving issues and building long-term satisfaction.
- Maintained up-to-date knowledge of products, promotions, and services to drive conversions and maximize sales.
- Restocked merchandise, updated signage, and optimized store presentation to highlight key offerings.
- Handled payments accurately and maintained drawer integrity to meet financial compliance standards.
- Identified customer needs through effective consultation and matched them with tailored service plans.
- Monitored store activity and escalated security concerns when necessary to maintain a safe retail environment.
Retail Sales Associate
Macys Corporate Services Ltd.
11.2014 - 03.2015
- Maintained strong product and promotion knowledge to consistently drive sales and enhance the customer experience.
- Supported visual merchandising by organizing displays and executing floor moves to highlight new arrivals.
- Replenished inventory and completed stocking tasks 50% faster than the average associate, improving floor efficiency.
- Handled returns and exchanges professionally, resolving customer concerns in line with store policies.
- Delivered attentive service by greeting customers, answering questions, and assisting with product selection.
- Helped boost customer satisfaction and retention through responsive, knowledgeable, and friendly service.
Education
Cybersecurity Program - undefined
Calbright College
Business Communication
Sierra College
Rocklin, CAHigh School Diploma - undefined
Horizon Charter School
Roseville, CA06.2013
Skills
- Adaptable in fast-paced, high-pressure environments
- Surveillance, patrol, and emergency response
- Incident reporting & policy enforcement
- Conflict resolution & customer service
- Sales, upselling & client outreach
- Team leadership & brand management
- Strong communication & attention to detail
Certification
- California Guard Card – Active
- CPR / AED / First Aid – Active
- CA Sexual Harassment Prevention Training – Active
- CompTIA Network+ – In Progress
- Armed Guard Certification – Pending (Training Scheduled)
Timeline
Unarmed Security Guard
Members in Black Private Security
06.2023 - Current
Marketing & Management
Untouched agency
07.2020 - Current
Retail Assistant Manager
Prime Communications
04.2019 - 04.2020
Retail Sales Consultant
Sprint Corp.
04.2015 - 08.2018
Retail Sales Associate
Macys Corporate Services Ltd.
11.2014 - 03.2015
Cybersecurity Program - undefined
Calbright College
High School Diploma - undefined
Horizon Charter School
Business Communication
Sierra College
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