Dominique Francis
Queens
Summary
Dynamic professional with extensive experience in customer service and educational support. Proven track record in enhancing guest satisfaction through effective communication and teamwork. Eager to contribute skills as a Cashier, Assistant Teacher, or Food Prep Cook, ensuring quality service and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cook
Aramark
Queens
03.2026 - Current
- Monitored food quality to ensure compliance with health and safety regulations.
- Operated kitchen equipment to ensure safe and efficient meal preparation.
- Collaborated with team members to uphold cleanliness and organization in workspace.
Assistant Teacher
US Navy CDC
Virginia Beach
09.2024 - 01.2025
- Managed classroom behavior through positive reinforcement strategies, fostering a safe and respectful learning environment
- Facilitated small group activities that reinforced lesson concepts and engaged students actively
- Assisted lead teacher in creating and implementing lesson plans for various subjects
Pool Attendant
Marriott International
Virginia Beach
05.2024 - 09.2024
- Enforced water safety rules and regulations, safeguarding well-being of all guests
- Delivered exceptional customer service to beach and pool guests, enhancing overall guest satisfaction
- Ensured cleanliness and organization of beach and pool areas through regular trash removal and efficient equipment setup
- Set up and took down umbrellas and chairs for beach and pool areas
Housekeeper
Marriott International
Virginia Beach
08.2023 - 11.2023
- Cleaned and maintained guest rooms to ensure high cleanliness standards.
- Cleaned and maintained hotel rooms to enhance guest satisfaction
- Addressed guest requests promptly to ensure a positive experience
- Replenished supplies such as toiletries and towels in guest areas regularly.
- Assisted in laundry services by sorting, washing, and folding linens efficiently.
Office Assistant
Dr. Marvin Becker MD.
05.2022 - 02.2023
- Greeted patients upon arrival, enhancing first impressions and providing front desk support
- Answered phones and managed document requests, facilitating smooth communication and operations.
- Filed and scanned patient results, ensuring accurate compilation of records for EMR systems
Expeditor
Chick-fil-a
02.2021 - 11.2022
- Ensured accurate fulfillment of customer orders based on tickets to maintain service quality
- Maintained high standards of customer service during high-volume, fast-paced operations
- Greeted guests and efficiently processed orders using POS system to enhance customer experience
- Executed safe food handling processes to comply with health standards and ensure customer safety
Crew Member
Taco Bell
02.2022 - 05.2022
- Addressed customer complaints promptly and professionally, enhancing customer satisfaction
- Managed order collection and distribution using POS system to ensure accurate service
- Upheld cleanliness standards in work and dining areas to comply with health regulations
Prep Cook, Dishwasher
The Cove Tavern
10.2020 - 07.2021
- Prepared and portioned food items to ensure timely service during peak hours
- Labeled and rotated food to maintain freshness and minimize waste
- Operated industrial dishwasher and organized clean dishes for efficient service delivery
- Took out trash, mopped, and scrubbed floors to maintain cleanliness
Waitress/Kitchen Staff
Atria Senior Living
06.2018 - 10.2020
- Greeted and served residents in the dining area
- Monitored meal preparation to ensure compliance with residents' dietary needs
- Inventoried food supply and recorded storage conditions to ensure food safety and quality
- Managed housekeeping of dining rooms and sanitized kitchen to maintain safety standards
Crew Member
Wendy's
08.2016 - 06.2018
- Delivered excellent customer service during high-volume lunch and dinner rushes, ensuring customer satisfaction
- Mastered point-of-service (POS) computer system for automated order taking
- Cleaned and sanitized dining room area during peak hours to ensure a welcoming environment for guests.
- Operated industrial dishwasher, adhering to company safety regulations to maintain a safe work environment
Counselor Workshop Leader
GIRLS LEADERSHIP INC.
01.2013 - 12.2015
- Facilitated workshops to empower girls in leadership and self-advocacy skills.
- Conducted individual counseling sessions to support emotional and personal development.
- Developed engaging program materials tailored to the needs of diverse participants.
- Coordinated and supervised field trips, ensuring safety and engagement for participants
Education
DIPLOMA - High school diploma
THE YOUNG GIRLS' LEADERSHIP SCHOOL OF BROOKLYN
The New York College of Technology
New York, NYSkills
- Food preparation and handling
- Sanitation procedures
- Familiarity with kitchen equipment
- Safety and cleanliness prioritization
- Time management
- Adaptability in fast-paced environments
- Customer service excellence
- Cash handling and register
- POS and EMR systems
- Team collaboration and independence
- Leadership skills
- Childcare and caregiving
- Behavior management strategies
- Front desk operations
Certification
First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cook
Aramark
03.2026 - Current
Assistant Teacher
US Navy CDC
09.2024 - 01.2025
Pool Attendant
Marriott International
05.2024 - 09.2024
Housekeeper
Marriott International
08.2023 - 11.2023
Office Assistant
Dr. Marvin Becker MD.
05.2022 - 02.2023
Crew Member
Taco Bell
02.2022 - 05.2022
Expeditor
Chick-fil-a
02.2021 - 11.2022
Prep Cook, Dishwasher
The Cove Tavern
10.2020 - 07.2021
Waitress/Kitchen Staff
Atria Senior Living
06.2018 - 10.2020
Crew Member
Wendy's
08.2016 - 06.2018
Counselor Workshop Leader
GIRLS LEADERSHIP INC.
01.2013 - 12.2015
DIPLOMA - High school diploma
THE YOUNG GIRLS' LEADERSHIP SCHOOL OF BROOKLYN
The New York College of Technology