Dominique Frye
New Orleans
Summary
Motivated and reliable professional with over 7 years of progressive experience in customer service, patient access coordination, office operations, and fulfillment. Skilled in problem resolution, workflow optimization, and cross-functional team collaboration. Adept at engaging with customers and patients to ensure satisfaction while maintaining high standards of professionalism. Recognized for outstanding service and ability to adapt quickly in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Patient Access Coordinator
Memorial Hermann - Texas Medical Center
06.2023 - Current
- Pre-register scheduled patient accounts, verify insurance coverage, and obtain required pre-authorizations and referrals.
- Schedule and confirm diagnostic appointments, surgeries, and consultations.
- Educate patients on procedures, policies, and recovery processes.
- Update and maintain patient records, demographic and insurance information.
- Notify patients of co-pays and deductibles; accurately document all interactions.
- Collaborate with teams to resolve issues and escalate trends to management.
- Awarded Employee of the Month (October 2021) for exceptional patient service.
Office Consultant
FedEx Office
08.2022 - Current
- Provide tailored solutions for customers’ printing, shipping, and signage needs.
- Recommend appropriate products and services with accurate pricing information.
- Coordinate production activities and manage order fulfillment from start to finish.
- Maintain high product quality and adherence to brand standards.
- Engage with customers to foster relationships and ensure satisfaction.
Fulfillment Expert
Target
05.2019 - 08.2022
- Managed high-volume shipping/receiving processes (2,000+ packages/day).
- Ensured timely and accurate order processing using handheld and computer systems.
- Conducted inventory audits and trained new team members in key warehouse procedures.
- Improved workflow and operational quality through team collaboration.
Customer Service Specialist
Best Buy
03.2017 - 04.2019
- Delivered exceptional customer service across multiple departments.
- Resolved product and service issues, processed transactions, and supported inventory control.
- Analyzed customer needs to provide tailored recommendations and solutions.
- Managed escalations professionally and directed unresolved issues appropriately.
Education
Associate Degree - Medical Coding & Billing
Southeastern Louisiana University
Hammond, LA05-2021
High School Diploma -
Cohen College Prep High School
New Orleans, LA05-2017
Skills
- Patient & Customer Service Excellence
- Insurance Verification & Preauthorization
- Scheduling & Medical Office Procedures
- Shipping, Receiving & Fulfillment
- Workflow Optimization & Inventory Management
- Order Processing & Quality Control
- Conflict Resolution & Communication
- Retail & Office Administration
Timeline
Patient Access Coordinator
Memorial Hermann - Texas Medical Center
06.2023 - Current
Office Consultant
FedEx Office
08.2022 - Current
Fulfillment Expert
Target
05.2019 - 08.2022
Customer Service Specialist
Best Buy
03.2017 - 04.2019
Associate Degree - Medical Coding & Billing
Southeastern Louisiana University
High School Diploma -
Cohen College Prep High School
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