Dominique Fulton
Charlotte,NC
Summary
Cross-functional collaborator with over 5 years of hands-on experience in training, collecting, analyzing, and recording data for company production. Dedicated leader skilled at building successful relationships with clientele and employees. Demonstrated ability to effectively communicate complex information and streamline processes to drive efficiency and productivity. Proven track record of delivering high-quality results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Communications Specialist
City Of Goose Creek
Goose Creek, SC
12.2023 - 07.2024
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
Lead Expeditor
Halls Chop House Management Group
Summerville, SC
07.2023 - 12.2023
- Enhanced team productivity by delegating tasks, monitoring progress, and providing feedback.
- Completed kitchen quality logs and reports
Financial Services Project Lead
Small Business Administration, SBA
Remote
10.2021 - 06.2022
- Monitoring & analyzing small business loan deposits.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Customer Support Specialist
Autograph Collection Hotels
Daytona Beach, FL
02.2019 - 10.2019
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelors - Business Administration, Hospitality Management
Bethune - Cookman University
Daytona Beach, FL05.2021
Skills
- Business Loan Management
- Microsoft Office/Teams ,CAFS & CRM
- Performance Monitoring and Evaluation (QA)
- Customer Support
- Ticket Escalation Services
Timeline
Communications Specialist
City Of Goose Creek
12.2023 - 07.2024
Lead Expeditor
Halls Chop House Management Group
07.2023 - 12.2023
Financial Services Project Lead
Small Business Administration, SBA
10.2021 - 06.2022
Customer Support Specialist
Autograph Collection Hotels
02.2019 - 10.2019
Bachelors - Business Administration, Hospitality Management
Bethune - Cookman University