Dominique Gardner
Saltillo,MS
Summary
Certified Nursing Assistant with a comprehensive background in patient care, quality control, customer representative, and telecommunications. Skilled in managing patient care activities, and ensuring adherence to safety and compliance standards. Recognized for strong teamwork, attention to detail, and the ability to thrive in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Tupelo Nursing And Rehab
Tupelo, Mississippi
06.2024 - Current
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
Quality Control Inspector
Stratosphere Quality
09.2022 - 11.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Certified Nursing Assistant (PRN)
Pontotoc Health & Rehab
05.2021 - 06.2022
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Kept accurate records of patients' care, condition, and progress.
- Assisted with patient transfer and ambulation.
Machine Operator
Martinera Automotive Structure
06.2020 - 08.2021
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
Customer Service Representative/Team Leader
Sitel
Starkville, MS
02.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Assembly Line Production Worker (Seasonal)
MTD
02.2014 - 11.2017
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all employees.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Boxed, labeled, and transported items to support assembly operations.
- Continuously checked products for quality assurance according to strict guidelines.
Telecommunications Operator
Clay County Sheriff's Office
11.2012 - 10.2017
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Reduced risks and emergency response issues by observing public safety field units.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
Certified Nursing Assistant - Nursing Assistant
Itwamba Community College
Belden,Ms04.2023
GED -
East Mississippi Community College
Mayhew, MS11.2012
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Basic Life Support
- Quality Control
- Defect Identification
- Law enforcement procedures
- Stress Tolerance
- Emergency Management
- Safety Compliance
- Equipment monitoring
- Standard operating procedures knowledge
Timeline
Certified Nursing Assistant
Tupelo Nursing And Rehab
06.2024 - Current
Quality Control Inspector
Stratosphere Quality
09.2022 - 11.2023
Certified Nursing Assistant (PRN)
Pontotoc Health & Rehab
05.2021 - 06.2022
Machine Operator
Martinera Automotive Structure
06.2020 - 08.2021
Customer Service Representative/Team Leader
Sitel
02.2018 - 05.2020
Assembly Line Production Worker (Seasonal)
MTD
02.2014 - 11.2017
Telecommunications Operator
Clay County Sheriff's Office
11.2012 - 10.2017
Certified Nursing Assistant - Nursing Assistant
Itwamba Community College
GED -
East Mississippi Community College
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