Dominique Germany
Indianapolis,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Executive
Impact4 Life Inc.
06.2020 - Current
- Collected data, input records and protected electronic files.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Created and updated records and files to maintain document compliance.
- Maintained protocol throughout routine work days and special events.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote reports, executive summaries and newsletters.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Took notes and dictation at meetings.
- Created and managed office systems to efficiently deal with documentation.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
Client Service Advisor
CAPITAL GROUP COMPANIES, INC
08.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Registrar
St Vincent Carmel Hospital
08.2020 - 10.2023
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Upheld HIPAA regulations and standards for protecting patient information.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Retrieved medical data for physicians and patients.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Claim Intake Specialist
Sedgwick Claims Management
06.2017 - 08.2019
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Evaluated accuracy and quality of data entered into agency management system.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Monitored claims processing trends to identify potential areas of improvement.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
Certification - Pharmacy
Indiana Wesleyan University
Marion, IN03.2024
High School Diploma -
Arlington High School
Indianapolis, IN05.2008
Skills
- Database Coordination
- New Employee Orientations
- Record Preparation
- Administrative Management
- Report Preparation
- Meeting Coordination
- File Organization
- Appointment Scheduling
- Data Evaluation
- Customer Relations
- Front Desk Management
Accomplishments
ASAPPA Certification
SONI SME Training
Certification
- ASPPA Retirement Fundamentals
Timeline
Registrar
St Vincent Carmel Hospital
08.2020 - 10.2023
Administrative Executive
Impact4 Life Inc.
06.2020 - Current
Client Service Advisor
CAPITAL GROUP COMPANIES, INC
08.2019 - Current
Claim Intake Specialist
Sedgwick Claims Management
06.2017 - 08.2019
Certification - Pharmacy
Indiana Wesleyan University
High School Diploma -
Arlington High School