Dominique Gholson
Memphis,TN
Summary
Skilled in client management and multitasking, I enhanced office efficiency at Fast Freight Services by streamlining processes and fostering vendor relationships. At Amazon and JCPenney, my focus on continuous improvement and team productivity led to significant business growth and reduced customer complaints, showcasing my ability to drive results and maintain organization in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Front Office Secretary
Fast Freight Services
01.2023 - Current
- Assisted in the preparation of important documents, improving efficiency in office communication and processes.
- Strengthened relationships with vendors by negotiating contracts that provided favorable terms for the company.
- Coordinated special projects as assigned, demonstrating ability to multitask effectively under pressure.
- Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
Order Processing Invoicing Clerk
Amazon Fulfillment Center
08.2020 - 10.2022
- Identified and resolved process issues to drive optimal workflow and business growth.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Reduced errors in invoicing by diligently reviewing and verifying customer information and order details.
- Completed and processed purchase orders and customer invoices each quarter.
Customer Service Manager
JCPenney
07.2013 - 03.2020
- Assisted with new hire processing and existing training programs.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
A.A.S -
Southwest Tennessee Community College
Memphis, TNSkills
- Client Management
- Status Updates
- Review Cases
- Multitasking and Organization
- Efficient Routing
Timeline
Front Office Secretary
Fast Freight Services
01.2023 - Current
Order Processing Invoicing Clerk
Amazon Fulfillment Center
08.2020 - 10.2022
Customer Service Manager
JCPenney
07.2013 - 03.2020
A.A.S -
Southwest Tennessee Community College
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