Summary
Overview
Work History
Education
Skills
Software
Timeline
AdministrativeAssistant

Dominique Gibson

Administrative Assistant
Alexandria,VA

Summary

Dedicated Administrative professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Patient Coordinator

My Eye Dr
Washington , DC
12.2020 - Current
  • Received incoming calls and triaged phone requests, including requests for appointments, form completion, and medication refills.
  • Welcomed patients upon arrival, communicated patient arrivals to team, and managed patient visit expectations.
  • Managed over 50 customer calls per day
  • Provided complete patient assessments and communicated with patients to understand medical histories.

Manager Associate

Alexandria, Va
03.2019 - 12.2020
  • Kept team operations in line with business targets by partnering with store manager on updates and improvement plans.
  • Optimized sales approaches and coached employees in different techniques.
  • Increased revenue with proactive sales strategies, customer relationship management, and in-store promotional events.
  • Served needs of walk-in, scheduled, and telephone customers with knowledgeable support.

Group Leader

The Campagna Center
Alexandria, Va
10.2016 - 12.2018
  • Kept children secure with consistent monitoring and tracking policies.
  • Improved student behavior with positive reinforcement techniques and good parent relations.
  • Supported teachers with solid training, mentoring, and day-to-day assistance.
  • Set educational standards and goals and helped establish policies, procedures, and programs.

Medical Receptionist

Anderson Clinic
Arlington, Va
07.2014 - 09.2016
  • Protected patient data through strict compliance with HIPAA requirements.
  • Gathered information from patients, processed registration paperwork, and collected payments.
  • Assisted with billing by verifying patients' insurance coverage and following up on missing and incorrect information.
  • Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly.

Education

High School Diploma - Business Administration

TC Williams High School
Alexandria, VA
06.2021 - 06.2021

Some College (No Degree) - Business Administration And Management

Northern Virginia Community College
Alexandria, Va
08.2021 - 09.2021

Skills

Office administration

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Software

Operating systems (Windows and MacOS)

Office suites (Microsoft Office, G Suite)

Presentation software (PowerPoint, Keynote)

Spreadsheets (Excel, Google Spreadsheets, etc)

Communication and collaboration tools (Zoom, Skype, etc)

Timeline

Some College (No Degree) - Business Administration And Management

Northern Virginia Community College
08.2021 - 09.2021

High School Diploma - Business Administration

TC Williams High School
06.2021 - 06.2021

Patient Coordinator

My Eye Dr
12.2020 - Current

Manager Associate

03.2019 - 12.2020

Group Leader

The Campagna Center
10.2016 - 12.2018

Medical Receptionist

Anderson Clinic
07.2014 - 09.2016

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Dominique Gibson Administrative Assistant