Dominique Gillon

As a Truck Driver and Dispatch Manager, my primary responsibility is to oversee the dispatch operations for a fleet of trucks. Key job duties:

• Route Planning: Plan and optimize the most efficient routes for trucks to deliver goods, taking into account factors such as distance, traffic conditions, and delivery deadlines.
• Scheduling: Coordinate and schedule truck drivers for pickups and deliveries, ensuring that resources are allocated effectively to meet customer demands.
• Load Assignment: Assign specific shipments and loads to individual trucks based on their capacity and the nature of the cargo.
• Vendor and Client Relations: Build and maintain positive relationships with vendors, suppliers, and customers to ensure a smooth and efficient flow of operations.
• Vehicle Tracking: Utilize tracking systems to monitor the location and status of vehicles.
• Inspection and Maintenance: Conduct thorough inspections of vehicles to identify any existing or potential mechanical issues, cosmetic damages, or safety concerns.

My role as an Operations Manager was vital in overseeing the day-to-day operations of a company or organization. My responsibilities encompassed a wide range of duties to ensure that the business runs smoothly and efficiently, such as:

• Planning and Strategy: Developed and implemented strategic plans to achieve the organization's operational goals and objectives.
• Resource Management: Optimized the use of resources, including personnel, equipment, and materials, to maximize productivity and minimize waste.
• Data Analysis and Reporting: Analyzed operational data to make informed decisions and prepared regular reports for management.
• Performance Monitoring: Monitored and evaluated the performance of operations, identified areas of concern, and implemented corrective actions as needed.
• Project Management: Oversaw and coordinated various projects to ensure they were completed on time and within budget.
• Continuous Improvement: Encouraged a culture of continuous improvement and innovation within the organization.

As a Customer Service Supervisor, my responsibilities encompassed various tasks related to managing and overseeing the customer experience department. Key job duties I was expected to fulfill:

• Team Management: Supervise and lead a team of customer service representatives. This involved providing guidance, support, and regular feedback to help them excel in their roles.
• Customer Inquiries: Handled escalated or complex customer inquiries and complaints that the customer service representatives may not have been able to resolve independently.
• Process Improvement: Continuously reviewed and refined customer service processes to enhance efficiency and effectiveness.
• Collaboration: Collaborated with other departments, such as sales, marketing, and engineering, to address customer concerns and improve the overall customer experience.
• Customer Feedback Analysis: Analyzed customer feedback and conducted customer satisfaction surveys to gain insights into customer needs and expectations.
• Report Generation: Prepared regular reports on customer service performance, trends, and key insights to present to higher management.