Dominique Gilmore
Chicago,IL
Summary
Attentive and focused healthcare professional offering hours of hands-on experience in healthcare environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Overview
12
12
years of professional experience
Work History
SECA- Case Manager
Chicago Public School
Chicago, IL
04.2024 - Current
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Prepared comprehensive progress reports detailing client achievements, challenges faced, and recommendations for continued support services moving forward.
- Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
Staff Floor Nurse
Oak Park Oasis
09.2023 - Current
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
Case Manager
LEEDA Services
Chicago, IL
04.2013 - 06.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Telecommunications Operator
St. Anthony's Hospital
04.2018 - 10.2021
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Input data into computer programs and filing systems.
- Supported staff by managing 150+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Maintained up-to-date knowledge of emergency call procedures.
- Developed professional relationships with staff to increase loyalty, retention and rapport.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Dispatch Coordinator
SCR Medical Transportation
01.2012 - 04.2018
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Organized paperwork and explained individual job parameters for each assignment.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Developed and implemented customer service policies and procedures.
Education
BSN - Nursing
Rasmussen College University
Mokena, ILAssociate Degree in Nursing - Nursing
Americare Technical School
09.2023
Skills
- Health Promotion
- Clinical Judgment
- Disease Prevention
- Documentation Accuracy
- Patient Assessment
- Stress Management
- Adaptability
- Delegation Skills
- Ethical Decision Making
- Tracheostomy Care
- Vaccine Administration
- Chronic Disease Management
- Wound Care
Timeline
SECA- Case Manager
Chicago Public School
04.2024 - Current
Staff Floor Nurse
Oak Park Oasis
09.2023 - Current
Telecommunications Operator
St. Anthony's Hospital
04.2018 - 10.2021
Case Manager
LEEDA Services
04.2013 - 06.2022
Dispatch Coordinator
SCR Medical Transportation
01.2012 - 04.2018
BSN - Nursing
Rasmussen College University
Associate Degree in Nursing - Nursing
Americare Technical School