Dominique Gittens
Beavercreek,OH
Summary
Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Director
Culinary Service Group
10.2019 - Current
- Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
- Managed budgets effectively, controlling costs through efficient inventory management.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Conducted regular performance evaluations for food service employees, promoting professional growth and development opportunities.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Optimized workflow processes by analyzing data on staff performance, customer feedback, and sales trends to make informed decisions about staffing levels and work schedules.
- Developed strategies to improve food service levels for busy facility handling 250 meals each day.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
General Manager
First Watch Restaurant
11.2017 - 01.2019
- 20% Increased profitability consistently within 6 months YTD
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, and schedules.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Bob Evans
01.2016 - 01.2017
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Food and Beverage Director
Hilton Garden Inn
10.2015 - 01.2016
- Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
- Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
- Maintained compliance with local health department regulations through regular staff training and facility inspections.
- Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.
- Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings.
- .Conducted regular performance evaluations for all team members holding them accountable for meeting established service and performance benchmarks.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
General Manager
Bob Evans
01.2013 - 01.2015
- Adhere to corporate standardized recipes
- Sought customer input and feedback to ensure satisfaction
- Planning and Executing Food Production
- Manage employees of the kitchens and front of house staff
- Hire, Train, Motivate, Evaluate and Manage staff
- Utilize and Enforce industry standards of Safety & Sanitation
- Maximize productivity and profit through proper budgeting, Scheduling and utilization of cost controls.
Education
Associate Degree Culinary Arts -
Art Institute of Ohio-Cincinnati
05.2011
Skills
- Portion Control
- Staff Leadership
- Portioning
- Process Updates
- Policy Implementation
- Business Acumen
- Process Improvements
- Facility Management
- Employee Scheduling
- Cost Control
- Event Coordination
- Health Inspections
- Customer Service Excellence
- Conflict Resolution
- HACCP Protocols
- Time Management
- Money Handling
- Back of House Management
- Budget Administration
- ServSafe Food Manager
- Catering Services
- Front of House Management
- Recipes and Menu Planning
- Safe Food Handling
- Investigating Complaints
- Purchasing
- Reliable and Responsible
Certification
Certified Food Safety Manager Level 2
Timeline
Food Service Director
Culinary Service Group
10.2019 - Current
General Manager
First Watch Restaurant
11.2017 - 01.2019
General Manager
Bob Evans
01.2016 - 01.2017
Food and Beverage Director
Hilton Garden Inn
10.2015 - 01.2016
General Manager
Bob Evans
01.2013 - 01.2015
Associate Degree Culinary Arts -
Art Institute of Ohio-Cincinnati
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