Dominique Goodwin

• Review and research more complicated claims by navigating multiple computer systems and platforms
• Capture accurately pricing, prior authorizations, applicable benefits, coding, and other information
• Update claim information based on research and communication from member or provider
• Complete necessary adjustments to claims and ensures the proper benefits are applied to each claim
• Communicate extensively with members and providers electronically regarding adjustments to resolve claims errors/issues, using clear, simple language to ensure understanding

· Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

· Consulted businesses on successful recruiting and retention practices to help minimize turnover.

· Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.

· Planned and launched large-scale events that boosted employee participation by 93%.

· Processed employee claims involving performance issues and harassment.

· Structured compensation and benefits according to market conditions and budget demands.

· Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

· Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.

· Onboarded new hires and set-up training.

· Coordinated with IT team leaders to forecast hiring needs and department goals, while working alongside global business leaders to deploy new training strategies

· Used Boolean searches to develop applicant portfolios for expected openings.

· Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.

· Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements

· Advocated for staff members, helping to identify and resolve conflicts.

· Expounded on disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents, and terrorist attacks.

· Tittivated organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

· Attained notable applicants sourced via industry specific pipelines, events, and job fairs.