Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique A. Granados

Saint Johns,FL

Summary

Accustomed to working in customer centric environments with the ability to think quickly & successfully handle customer issues. Excellent interpersonal skills, ability to work well with others, in both supervisory & support staff roles. Strong communication & problem solving allows me to provide exceptional customer service, & ensures all questions & concerns are handled in a timely manner. Strong organizational & multi-tasking helps to keep a department running smoothly while creating a well-balanced atmosphere. Compassionate Care Coordinator known for high productivity and efficient task completion. Skilled in patient advocacy, interdisciplinary communication, and care plan development. Excel in empathy, active listening, and problem-solving to ensure optimal patient care outcomes.

Overview

6
6
years of professional experience

Work History

Care Coordinator Sr.

CSI (One Call)
Jacksonville, FL
08.2020 - Current
  • Enter contracts in a log and CRM system.
  • Convert files from PDF to Word.
  • Process specific Sales rep requests (i.e. contract inquiry and file conversion requests).
  • Review contract expiration against distributor list (monthly).
  • Review contract/pricing deals using a strict pricing guideline sheet (to be provided to candidate).
  • Review documents needed for billing.
  • Follow up with patient to make sure scheduled with a provider for worker compensation.
  • Get file ready for reps to follow up with patient.

C&P Administrative Assistant II

Alere (Abbott Diagnostics)
Lake Forest, Illinois
09.2019 - 04.2020
  • Enter contracts in a log and CRM system.
  • Convert files from PDF to Word.
  • Process specific Sales rep requests (i.e. contract inquiry and file conversion requests).
  • Review contract expiration against distributor list (monthly).
  • Review contract/pricing deals using a strict pricing guideline sheet (to be provided to candidate).
  • Work on other projects as needed.

Documentation Specialist

Medline (Medix)
Mundelein, Illinois
12.2018 - 07.2019
  • Log, prepare, scan, quality check and file incoming documentation.
  • Update patient’s accounts/orders with regards to documentation and billing status.
  • Secure medical documentation required or requested by third party insurances.
  • Verify for accuracy and completeness once documentation is returned.
  • Work with physician or PFS Coding staff to ensure that correct diagnosis codes are reported to third-party insurance carriers.
  • Process rejections/non-qualified documentation by generating corrected documentation or requesting corrections made for any errors and resubmitting documentation to PFS Billing.
  • Establish relationships with physician offices and other referral sources (Wound Clinics/HHA).

Education

Associate Degree -

FSCJ
Jacksonville, Florida
04.2025

High School Diploma -

William Horlick High School
Racine, Wisconsin

Skills

  • Strong relationship-building skills
  • Customer service
  • Effective time management
  • Collaborative teamwork
  • Skilled and knowledgeable
  • Experienced with Microsoft Office applications
  • Effective listening

Timeline

Care Coordinator Sr.

CSI (One Call)
08.2020 - Current

C&P Administrative Assistant II

Alere (Abbott Diagnostics)
09.2019 - 04.2020

Documentation Specialist

Medline (Medix)
12.2018 - 07.2019

Associate Degree -

FSCJ

High School Diploma -

William Horlick High School