Dominique Granger
Humble,TX
Summary
Experienced Training Specialist with 6-year record of success in facilitation and employee development. Focused on maximizing employee performance, team productivity, and quality assurance with effective training programs.
Overview
10
10
years of professional experience
Work History
Training Specialist
Percepta
Houston, TX
04.2021 - 06.2022
- Designed and facilitated 20+ training courses for Ford Motor Company Customer Experience Specialists and Operations Managers.
- Assessed skill gaps for employees in Operations, Experienced Field Sales, and Quality Assurance departments and developed training courses that enhanced productivity and production standards by 35%.
- Developed curricula, instructions, documentation and written tests for new hire training courses.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms
- Provided guidance and recommendation to top management on improving work process of multiple areas that saved time and cost.
- Evaluated and revamped training curriculum and tools and helped employees stay in sync with all updated developments.
- Evaluated training effectiveness through assessments, surveys, and feedback to improve Learning and Development delivery.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and focus groups.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
Learning and Development Specialist
Beeline Import And Services
Atlanta, GA
01.2017 - 04.2021
- Coordinated and facilitated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Continuously evaluated relevancy and accuracy of curricula content and monitored process and impact of training on learning and on-the-job performance.
- Presented training via eLearning or virtual classroom/webinar.
- Developed instructor’s manuals, rubrics, and other teaching tools.
- Applied industry knowledge of instructional design theory to design course content, working with subject matter experts, management, trainers, e-Learning specialists.
- Developed and implemented updating training programs for 53 leadership employees across North America.
- Drove operational improvements to field employees which resulted in savings and improved partner profit margins.
- Used Articulate Storyline and Rise360 to design training for employees and increase company retention and productivity rates 63%.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
Sales Experience Leader
Nordstrom
Indianapolis, IN
06.2012 - 12.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed recruitment, training and development for highly effective sales team.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
Education
Bachelor of Science - General Studies
Ball State University
Muncie, IN05.2016
Skills
- Virtual Learning Management
- Training Program Design
- Orientation and Onboarding
- Course Materials Development
- Group Instruction
- Microsoft Office
- Verbal and Written Communication
- Innovative Training Approaches
- Curriculum Design
- Critical Thinking
- Organization and Time Management
Timeline
Training Specialist
Percepta
04.2021 - 06.2022
Learning and Development Specialist
Beeline Import And Services
01.2017 - 04.2021
Sales Experience Leader
Nordstrom
06.2012 - 12.2016
Bachelor of Science - General Studies
Ball State University
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