Dominique Grant
Akron,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Patient Access Representative 3
Crystal Clinic Orthopedic Center
02.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Senior Coordinator
Akron Children's Hospital
08.2019 - 02.2023
- Streamlined project management processes by implementing new organizational tools and techniques.
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
- Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
- Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
Senior PSR (Bariatric)
Summa Health-Akron City Hospital
04.2018 - 07.2019
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Streamlined communication for improved efficiency by developing and implementing new CSR protocols.
- Achieved higher customer retention rates with personalized service and follow-up interactions.
- Reduced response times, effectively managing high call volumes during peak hours.
- Assisted management in refining company-wide CSR strategies, contributing expertise in industry trends and consumer expectations.
Administrative Biller
Akron General Cleveland Clinic
09.2014 - 01.2018
- Reduced billing errors by implementing strict policies and systematic procedures.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Collaborated with other departments for accurate invoicing and prompt resolution of discrepancies.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Maintained accurate client records, ensuring proper billing and payment tracking.
Medical Necessity Clerk
Cornerstone Medical Services
08.2009 - 11.2013
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Education
High School Diploma -
Firestone High School
Akron, OH06.2002
Skills
- Mentor and train new onboarding employees and make special projects as needed
- Assists departmental leadership with projects, data collection and tabulation of department reports
- Successfully supported big bang go live; one of largest Epic implementations to date for Covid19
- Managed classroom attendance and ensure that MS was updated for each training session
- Coach employees through day-to-day work and complex problems
- Assisted patients in filling out check-in and payment paperwork
- Reviewed daily care slips for doctors
- 60 WPM
- Microsoft Office Proficient
- EPIC Medical Charting
- Office Management
- Epic Software
- Project Implementation(Surgical/Sub Specialty)
- EPIC Reporting
- Financial Procedures Adherence
- Organized Best Practices
- Staff Training
- Staff Development
- Team Leadership
Additional Information
- Assisted with fulfillment of co-insurance verification
- Connected customers to appropriate departments of physicians and insurance for approval for specific medical equipment
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Resolved patient financial problems with guidance from documented guidelines and procedures
- Taught patients and families to use at-home medical equipment
- Accurately pulled patient records for upcoming appointments and procedures, typically within 2-hour period
- Increased customer satisfaction by resolving issues
Timeline
Patient Access Representative 3
Crystal Clinic Orthopedic Center
02.2023 - Current
Senior Coordinator
Akron Children's Hospital
08.2019 - 02.2023
Senior PSR (Bariatric)
Summa Health-Akron City Hospital
04.2018 - 07.2019
Administrative Biller
Akron General Cleveland Clinic
09.2014 - 01.2018
Medical Necessity Clerk
Cornerstone Medical Services
08.2009 - 11.2013
High School Diploma -
Firestone High School