Dominique Grant
Stamford,CT
Summary
To contribute strong customer service skills and gain more experience in fields such as healthcare or sales related fields in a professional, exciting setting that fosters collaboration and promotes personal growth.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Mondovi Dental
06.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Optometrist Technician
Stamford Vision Care
07.2022 - 06.2023
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Patient Services Representative
Aetna CVS Health
02.2022 - 05.2022
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Verified patient insurance eligibility and entered patient information into system.
- Resolved customer complaints using established follow-up procedures.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Patient Care Coordinator
Hartford HealthCare St.Vincent Hospital
08.2018 - 12.2021
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Confirmed appointments, communicated with patients and updated records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Front Desk Receptionist/Optometrist Technician
Dr. Wong & Associates
02.2016 - 08.2018
- Perform clerical duties, such as scheduling appointments, verify patients' insurance eligibility benefits, and collect payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.
- Execute various diagnostic tests using machines Clarifye, NCT, Lensometer and Optos Daytona.
- Implemented glaucoma testing and contact lens education
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
Visual Sales Manager
Bebe
04.2013 - 01.2016
- Place orders for supplies and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Boosted sales performance by implementing effective visual merchandising strategies and store layouts.
- Managed payroll
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Trained new employees on visual merchandising techniques, ensuring consistent store presentation standards.
- Organized special events such as fashion shows or product launches, driving brand awareness and attracting new clientele.
- Maintained inventory control by regularly monitoring stock levels and replenishing merchandise as needed.
Education
High School Diploma -
John Dewey High School
Brooklyn, NY2004
Skills
- Exceptional communication skills
- Quick learner
- Customer service-oriented
- Organizational Skills
- Motivated team player
- Telephone etiquette
- Personable and outgoing
- Excellent planner and coordinator
- Claims Handling and Coverage Verification
- Natural leader
- Customer Satisfaction
- Clerical Support
Timeline
Patient Care Coordinator
Mondovi Dental
06.2023 - Current
Optometrist Technician
Stamford Vision Care
07.2022 - 06.2023
Patient Services Representative
Aetna CVS Health
02.2022 - 05.2022
Patient Care Coordinator
Hartford HealthCare St.Vincent Hospital
08.2018 - 12.2021
Front Desk Receptionist/Optometrist Technician
Dr. Wong & Associates
02.2016 - 08.2018
Visual Sales Manager
Bebe
04.2013 - 01.2016
High School Diploma -
John Dewey High School
Similar Profiles
Caressa LarocqueCaressa Larocque
Dental Assistant at Mondovi DentalDental Assistant at Mondovi Dental
NICHOLAS MORELLINICHOLAS MORELLI
Dentist at Mondovi DentalDentist at Mondovi Dental
Numar Syed Akhtar, DDSNumar Syed Akhtar, DDS
Dentist at Mondovi DentalDentist at Mondovi Dental