Dominique Grant Peters
Kissimmee,FL
Summary
An energetic and dependable individual with a strong background in providing an excellent customer service experience, while contributing to a company’s overall success. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Advent Health
06.2023 - Current
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maintained clean and safe environment to promote patient safety and comfort.
- Ensures personal hygiene and comfort care is delivered to all patients.
- Assesses skin condition on all patients for potential skin breakdown and implements preventative measures per wound/skin protocol. Communicates changes in skin integrity to the licensed nurse.
Nutritional Services Attendant
Advent Health
06.2022
- Serves patients of diverse ages, cultures, and backgrounds by taking menu orders in person and over the phone, utilizing a computerized diet office application and basic knowledge of therapeutic diets
- Builds and maintains strong relationships with Nursing and provides excellent customer service to patients and their families
- Assembles tray and tray items and delivers food to patients
- Before delivering use 2-point of Identification such as patients first and last name and birth date
- Scrap and pick up used trays after every meal while delivering
- Deliver tube feedings to designated units and retrieve previously used ones.
Cashier
Advent Health
06.2022
- Providing world-class services to staff and visitors at the cash registers with a smile
- Stock and restock condiments, sanitize tables, chairs, coffee area, registers.
POD Support
Advent Health
06.2022
- Help support NAS (Nutritional Services attendant) by fully stocking pods with cold prep items and restocking condiments throughout meal service
- Gather breakfast boxes and deliver to the patients that are assigned.
Bulk/ Par Level
Advent Health
06.2022
- Organize and Deliver bins with requested cold prep items and dry supplies to floor units and place items in nourishment rooms
- Clean and stock refrigerator in a neat and proper order
- Check for expired items, stock cabinets within it correct labeled area.
Home Health Aide
Osceola Counsel of Aging
02.2022 - 06.2022
- Assists patients with ambulating, toileting and transferring
- Assists patients with meal preparation of a light meal
- Assists with feeding(no tube feeding)
- Provide respite care which includes personal care, light homemaking services, and companionship.
Home Health Aide
Goldstar Home Health Care Agency
06.2021 - 12.2021
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Assisting the patient in an out of bed and/or transferring to or from a wheelchair
- Provide companionship and personalized care while encouraging independence and self-care
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Perform basic health care services for patients including checking vital signs or administering prescription medication
- Assisting the patient by going with them to doctor’s visits, shopping, and other errands.
Patient Care Advocate
Accredo Health Group Inc.
11.2020 - 05.2021
- Handle inbound and outbound member, provider and physician calls
- Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable
- Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines
- Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns
- Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs
- Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety.
Cashier
Publix
05.2018 - 12.2020
- Guarantees positive customer experiences through friendly customer interactions and knowledgeable responses to inquiries
- Scans, bags and loads customer purchases
- Processes cash, check, credit card, coupons and voucher transactions accurately and efficiently
- Assists with stocking and merchandising to maximize sales and provide a pleasant shopping experience
- Maintains a neat and sanitary register area
- Assists in other duties as assigned.
Sales Associate
Old Navy
11.2015 - 04.2018
- Supported sales floor, fitting room, cash wrap, back of house, as required
- Handled all customer interactions and potential issues courteously and professionally
- Notified customers about current sales and promotions and provided knowledgeable responses to inquiries
- Catalogued sales floor inventory while managing stock levels
- Maintained a clean, sanitary and presentable sales floor; folding and hanging clothes as necessary.
Administrative Assistant
City Hall of Kissimmee
06.2014 - 07.2015
- Provided directions to clients
- Provided administrative support to the office through tasks such as data entry, addressing walk-ins and answering phone calls
- Ensured that all clients were helped in a friendly manner.
Education
Associate of Science -
Seminole State College
Altamonte Springs, FL12.2024
Associate in Arts -
Valencia College
Kissimmee, FL01.2021
High School Diploma -
Osceola High School
Kissimmee, FL05.2015
Skills
- Proficient in Microsoft Word, Excel and Power Point
- Data Entry
- Strong communication and customer service skills
- Attention to Detail
- Time-Management
- Team player attitude
- Equipment Maintenance
- Reliability and punctuality
- Strong Work Ethic
- Microsoft Office
- Analytical and Critical Thinking
- Task Prioritization
- Active Listening
- Troubleshooting
Certification
BLS and First Aid Certified [Patient Care Tech]
EKG Certifications [Patient Care Tech]
Timeline
Patient Care Technician
Advent Health
06.2023 - Current
Nutritional Services Attendant
Advent Health
06.2022
Cashier
Advent Health
06.2022
POD Support
Advent Health
06.2022
Bulk/ Par Level
Advent Health
06.2022
Home Health Aide
Osceola Counsel of Aging
02.2022 - 06.2022
Home Health Aide
Goldstar Home Health Care Agency
06.2021 - 12.2021
Patient Care Advocate
Accredo Health Group Inc.
11.2020 - 05.2021
Cashier
Publix
05.2018 - 12.2020
Sales Associate
Old Navy
11.2015 - 04.2018
Administrative Assistant
City Hall of Kissimmee
06.2014 - 07.2015
Associate of Science -
Seminole State College
Associate in Arts -
Valencia College
High School Diploma -
Osceola High School