Dominique Green
Austin
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Organized and dependable; successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Assistant Property Manager
Housing Authority Of The City Of Austin
04.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Communicated effectively with owners, residents, and on-site associates.
Teacher
IDEA Public Schools
08.2016 - 07.2019
- Ensure lessons plans and work for students needed was available and ready each day
- Stayed abreast of changes to school and district policies as well as new trends in education by attending professional development courses and in-service trainings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Be available to assist any team/teacher when needed to ensure students have quality supervision during classes
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Collaborated with administrators on classroom policies, management strategies and discipline.
- Built positive relationships with parents to involve families in educational process.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Implemented classroom management improvements to enhance class morale and engagement.
- Taught students subject-specific material, learning strategies and social skills.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
Accountant
State Health Services
01.2009 - 08.2012
- Attend weekly team meetings
- Provide updates with team leader on workload status daily
- Input data into computer programs
- Provide assistance to co-workers as needed so the team could complete multiple tasks for that day
- Evaluated and improved accuracy and completeness of financial records.
Sales Associate
Dillard's Inc
05.2007 - 12.2009
- Interacted with and provided quality customer service to a large number of people on a daily basis
- Recommended appropriate products and services after determining customer's needs
- Placed special orders in a data entry computer program provided by the company for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
Center Supervisor
Extend A Care
09.2006 - 05.2007
- Promoted to Center Supervisor position, while still a part-time employer
- Provided an accurate number of students to the main office operator; recorded these numbers on appropriate documentation forms
- Supervised group leaders, ensured that they received adequate supplies and assistance when interacting with the children.
Education
Bachelor of Arts - Political Science
Huston-Tillotson University
Austin, TX05.2008
Bachelor of Arts - Political Science
University of North Texas
Denton, TX2006
Skills
- Positive Reinforcement Strategies
- Payment Collection
- Positive Co-Worker Motivation and Engagement
- Providing Effective Feedback
- Positive Interactions
- Business Processes and Procedures
- Property Tours and Inspections
- Policy Enforcement
- Records Management
- Telephone and Email Etiquette
- Relationship Building and Rapport
- Appointment Scheduling
- Activity Planning
- Team collaboration
- Organizational skills
Accomplishments
- Achieved Certified Occupancy Certification within 1st year of being hired
- Co-Teacher of the Year 2018-2019
- Teacher of the month December 2018
Timeline
Assistant Property Manager
Housing Authority Of The City Of Austin
04.2023 - Current
Teacher
IDEA Public Schools
08.2016 - 07.2019
Accountant
State Health Services
01.2009 - 08.2012
Sales Associate
Dillard's Inc
05.2007 - 12.2009
Center Supervisor
Extend A Care
09.2006 - 05.2007
Bachelor of Arts - Political Science
Huston-Tillotson University
Bachelor of Arts - Political Science
University of North Texas
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