Dominique Gregory
Norfolk,VA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Collections Agent
Pra Group Inc
Norfolk, VA
06.2022 - 04.2023
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
Forklift Operator
Samsonite
Jacksonville, FL
06.2021 - 06.2022
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Checked shipments for damaged or incorrect items.
- Weighed materials or products to record data on tags or labels.
- Operated power material handling equipment to accurately select and palletize loads.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
Customer Service Representative
Verizon
Jacksonville, FL
02.2020 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06.2015
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Data Entry
- Scheduling
- Appointment Scheduling
- Inbound and Outbound Calling
- Call Management
- Account updating
- Complaint resolution
- Product Knowledge
- Information Security
Timeline
Collections Agent
Pra Group Inc
06.2022 - 04.2023
Forklift Operator
Samsonite
06.2021 - 06.2022
Customer Service Representative
Verizon
02.2020 - 05.2021
High School Diploma -
Landstown High School