Dominique Grier
Atlanta,GA
Summary
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
- History managing large amounts of inbound calls and sustaining satisfactory relationships with customers, Paired with outstanding active listening and multitasking abilities.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Walmart
Atlanta, GA
06.2023 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Representative
TurboTax
Atlanta, GA
04.2022 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Care
S&P Data LLC
Cleveland Heights, OH
02.2020 - 08.2021
- Answered customer questions about product availability and shipment times.
- Submitted completed orders quickly to maximize delivery efficiency.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Established performance and service goals and held associates accountable for individual performance.
- Resolved customer issues promptly and professionally while providing a positive experience.
- Assisted customers with inquiries, complaints and feedback via phone, email, and chat.
- Monitored customer satisfaction surveys and responded appropriately.
- Maintained up-to-date knowledge of products and services offered by the company.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Verified accuracy of orders placed by customers prior to processing payment transactions.
- Created detailed reports of customer interactions as well as sales data for management review.
- Prioritized tasks according to urgency, importance, and time constraints.
- Maintained strict confidentiality regarding all client information shared with the company.
- Ensured compliance with applicable regulations, policies, procedures, and standards.
- Performed administrative duties related to managing customer accounts including updating contact information, issuing refunds and credits.
- Provided guidance on how customers can use our products more effectively through product demos or tutorials.
- Tracked call resolution times in order to identify areas where improvements could be made.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Person
Waffel House
Riverdale, GA
07.2019 - 05.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Worked to build relationships with customers and built potential for additional sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
Customer Service Agent
SYKES
Atlanta, GA
08.2020 - 01.2021
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Educated customers on company systems, form completion and access to services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Ride Operator
Six Flags Over GA
Austell, Georgia
06.2004 - 12.2004
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Carried out day-day-day duties accurately and efficiently.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Education
GED - College Prep
Tri-Cities High School
East Point, GA05.2004
Skills
- Customer Relations
- Sales proficiency
- Team Building
- Training and mentoring
- Research and due diligence
- Account updates
- Account Updating
- Call Management
- Information Security
- Scheduling
- Data Collection
- Product Knowledge
- Report Generation
- Inbound and Outbound Calling
- Paperwork Processing
- Appointment Scheduling
- Typing Proficiency
- Microsoft Outlook
- Microsoft PowerPoint
- Product Education
- Grammar
- Product Promotion
- Prioritization
- Customer Service
- Microsoft Excel
- Researching
- Professional Telephone Demeanor
- Active Listening
- Proofreading
- Critical Thinking
- Account Management
- Order Fulfillment
- Order Processing
- Call Triaging
- Positive and Professional
- Research
- Credit Card Payment Processing
- High-Energy Attitude
- Courteous Demeanor
- Multi-Task Management
- Problem Resolution
- Reading Comprehension
- Service Upselling
- Documentation
- Problem-Solving Abilities
- Client Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Walmart
06.2023 - 07.2023
Customer Service Representative
TurboTax
04.2022 - 05.2022
Customer Service Agent
SYKES
08.2020 - 01.2021
Customer Care
S&P Data LLC
02.2020 - 08.2021
Sales Person
Waffel House
07.2019 - 05.2021
Ride Operator
Six Flags Over GA
06.2004 - 12.2004
GED - College Prep
Tri-Cities High School
References
References available upon request.
References
References available upon request.