Dominique Guerrero
Downey,CA
Summary
Versatile Human Resources Professional who offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 3 years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
5
5
years of professional experience
Work History
Human Resources Generalist
SkillSet Group
Commerce, CA
08.2021 - Current
- Conducted background checks, reference checks and employment verification.
- Conducted employee hiring and exit interviews.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Designed new employee packages and sent out via e-mail.
- Monitored attendance records to track tardiness or absences in order to enforce attendance policies.
- Facilitated conflict resolution between employees through mediation sessions.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
- Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
- Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
- Analyzed organizational structure to determine staffing needs based on workload requirements.
- Conducted benefits administration for 70 internal employees and 800+ temporary employees.
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Prepared reports related to personnel activity such as turnover rate or hiring process metrics.
- Developed current employee handbooks, including design and layout.
- Drafted department-specific employee announcements.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Developed incentives to drive employee retention and improve work culture.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
Human Resources Coordinator
SkillSet Group
Santa Ana, CA
05.2021 - 08.2021
- Updated employee records in HR database system.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Managed leave of absence requests and tracked vacation time accruals.
- Assisted in employee recruitment, hiring and interview processes.
- Helped with employee transfers and referrals.
- Organized employee directories and updated individual contact information.
Human Resources Administrator
SkillSet Group
Santa Ana, CA
01.2021 - 05.2021
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Completed reports and employment forms.
- Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
- Organized company events such as team building activities or holiday parties.
- Scheduled new employee orientations.
- Handled all incoming Covid cases and proper payment on a weekly basis.
Business Office Associate
CarMax
Buena Park, CA
08.2020 - 01.2021
- Prepared bank deposits and reconciled bank statements.
- Answered phone and routed calls to appropriate team members.
- Organized paper filing system to maintain accurate records.
- Prepared shipping packages by printing packing labels and verifying orders.
- Operated office equipment, such as copy machine, scanner and printer.
- Sorted incoming mail and delivered to appropriate employees or departments.
- Greeted arriving customers and announced to appropriate employees.
- Processed incoming payments from customers using a variety of payment methods.
Payroll Specialist
South Bay Safety, Inc.
Norwalk, CA
06.2019 - 04.2020
- Processed payroll for over 300 employees weekly, ensuring accuracy of pay and deductions.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Tracked employee vacation, personal and sick leave earnings and use.
Education
MBA - Human Resources Management
Grand Canyon University
Phoenix, AZ06-2022
Bachelor of Arts - Human Development
California State University - Long Beach
Long Beach, CA05-2019
Skills
- Employee Onboarding
- Employee Relations
- Succession Planning
- Organizational Development
- Payroll Processing
- Benefits Administration
- Performance Management
- Employee Off-Boarding
- Policies Implementation
Languages
Spanish
Professional
Timeline
Human Resources Generalist
SkillSet Group
08.2021 - Current
Human Resources Coordinator
SkillSet Group
05.2021 - 08.2021
Human Resources Administrator
SkillSet Group
01.2021 - 05.2021
Business Office Associate
CarMax
08.2020 - 01.2021
Payroll Specialist
South Bay Safety, Inc.
06.2019 - 04.2020
MBA - Human Resources Management
Grand Canyon University
Bachelor of Arts - Human Development
California State University - Long Beach
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