Dominique Hall
Darlington,SC
Summary
Proactive Pharmacy Technician with extensive experience in medication dispensing, inventory management, and patient confidentiality. Proven success in enhancing pharmacy workflow, solving customer problems, and maintaining compliance with safety regulations. Bringing strong problem-solving skills and a collaborative approach to advance in a dynamic healthcare environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
05.2024 - 10.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Returns Processor
Qvc
10.2023 - 04.2024
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
Pharmacy Technician
Walgreens
07.2021 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Technician
Cvs
01.2021 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
CNA
Medford Nursing Center
06.2011 - 01.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
Certificate - Pharmacy
Professional Medical Center
Florence, SC10-2020
High School Diploma -
Darlington High School
Darlington05-2009
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Pharmacy Technician
Walmart
05.2024 - 10.2024
Returns Processor
Qvc
10.2023 - 04.2024
Pharmacy Technician
Walgreens
07.2021 - 07.2023
Pharmacy Technician
Cvs
01.2021 - 07.2021
CNA
Medford Nursing Center
06.2011 - 01.2021
Certificate - Pharmacy
Professional Medical Center
High School Diploma -
Darlington High School