Dominique Hampton
Riviera Beach,FL
Summary
Accomplished hospitality professional with a proven track record at Marriott, enhancing operational efficiency and guest satisfaction. Expert in Hospitality Management and Conflict Management, I've led teams to exceed performance goals through strategic staff development Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Marriott Vacations Worldwide
06.2022 - 11.2023
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Front Desk Associate
Marriott Vacation Club
11.2021 - 06.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain professional and welcoming appearance for guests.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of the front desk area.
- Resolved guest issues effectively, ensuring positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Housekeeping Manager
Marriott Vacation Club
11.2023 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed staff of 50+ housekeepers.
Education
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL05.2017
Skills
- Time Management
- Hospitality Management
- Room Assignments
- Customer Service Management
- Conflict Management
- Staff Development
- Problem-Solving Skills
- Inventory Oversight
- Guest Relations
- Cleaning practices
Timeline
Housekeeping Manager
Marriott Vacation Club
11.2023 - Current
Front Desk Supervisor
Marriott Vacations Worldwide
06.2022 - 11.2023
Front Desk Associate
Marriott Vacation Club
11.2021 - 06.2022
High School Diploma -
Palm Beach Lakes High School