Dominique Hardy
Decatur,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Specialist
Apple
11.2023 - Current
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
Assistant Manager
Extra Space Storage
08.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Assisted in organizing and overseeing assignments to drive operational excellence
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
District Training Manager
Journeys
05.2020 - 08.2022
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined district training processes for increased efficiency and productivity.
- Collaborated with management to identify training needs and develop appropriate solutions.
- Evaluated employee progress and provided constructive feedback, leading to improved job performance.
Assistant Manager
Journeys
11.2019 - 04.2020
- Built, motivated and led high-performing team focused on genuine care for needs of every customer
- Coached employees on upselling products and recommending enhanced services
- Supported staff with training, guidance and confident leadership
- Trained new associates in successful sales and performance strategies
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Completed floorsets, filled floor, and rang up customers
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Associate of Science - Computer Science
Miami Dade College
Miami, FL12.2025
Skills
- Property Management
- Payroll Administration
- Loss Prevention
- POS Transactions
- Management Training
- Invoice Processing
Accomplishments
- Collaborated with team of 7 in the development of Change Start with Us Fundraiser in 2018.
- Won 100k award for years 2021 & 2022.
- Three time audit excellent achievements
- Loss Prevention Certified in 2021
- May 2023 Employee of the Quarter
Timeline
Specialist
Apple
11.2023 - Current
Assistant Manager
Extra Space Storage
08.2022 - 10.2023
District Training Manager
Journeys
05.2020 - 08.2022
Assistant Manager
Journeys
11.2019 - 04.2020
Associate of Science - Computer Science
Miami Dade College