Summary
Overview
Work History
Education
Skills
Work Availability
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Timeline
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Dominique Harp-Monye

Kernersville,NC

Summary

Dedicated Graduate Student skilled in research and academic publication standards illustrated over successful academic career. Hardworking with voracious appetite for knowledge. Resourceful Graduate Assistant offering proven history of success in pharmaceutical sciences, mathematics, and general sciences and strong knowledge base in pharmaceuticals. Resourceful and pragmatic with unyielding work ethic. Demonstrates strong foundation of academic excellence and teamwork illustrated through participation as esteemed professionalism chair member.

Overview

15
15
years of professional experience

Work History

Pharmacy Intern

Walgreens Boots Alliance
Washington, DC
01.2020 - 05.2021
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Educated Type 2 diabetes patients on medication therapy, proper nutrition and fitness.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Used pharmacy software to enter prescription and insurance information.
  • Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
  • Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Contacted insurance companies to resolve claims issues.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Interacted with healthcare professionals to support timely and proper processing of prescriptions.
  • Discussed medical histories with patients to provide most effective medical advice. Updated patient profiles and prescriptions in Walgreen's patient portal system with strong focus on accuracy.
  • Delivered training on medical device use and storage to enhance support for different groups of patients.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Counseled patients on new medications and OTC products.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.

Hospital Pharmacy Intern

Children's National - Main Hospital
Washington, DC
06.2018 - 05.2019
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Compounded and prepared intravenous products.
  • Interacted with healthcare professionals to support timely and proper processing of prescriptions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Used pharmacy software to enter prescription and insurance information.
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Worked as part of team of 5 pharmacy interns

Office Manager

Ethos
Alexandria, VA
09.2015 - 12.2017
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Compared vendor prices and negotiated for optimal savings.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Sourced vendors for special project needs and negotiated contracts.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Developed standard operating procedures for all administrative employees.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Managed office operations while scheduling appointments for 4 substance abuse counselors as well as clinical director
  • Evaluated employee records and productivity to complete employee evaluations.

Pharmacy Technician

Omnicare
Annapolis Junction, MD
07.2014 - 09.2015
  • Assisted customers with product and service selections.
  • Completed accurate order entry and data verification.
  • Documented shipping information for orders and tracked packages when necessary.
  • Communicated with customers to answer questions and perform account maintenance.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Coordinated verification and filling of more than 30 prescriptions per hour daily in high-volume closed pharmacy environment

Math and Science Tutor

Axiom Tutors
Richmond, VA
09.2010 - 07.2014
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.
  • Implemented listening and questioning strategies to diagnose student needs and monitor progress.
  • Participated in training classes to improve tutoring practices and learn new tutoring techniques.
  • Developed student-specific tutoring plans in concert with teachers, parents, and administrators.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Managed schedule of 12+ weekly appointments helping students with homework, test prep, and Virginia State Standards of Learning assessments in core curriculum courses

Pharmacy Technician

Northern Virginia Mental Health Institute
Annandale , VA
05.2013 - 06.2014
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Supervised new pharmacy technicians and coordinated day-to-day assignments.
  • Answered incoming phone calls and addressed questions from healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Restocked automated medication dispensing equipment.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Counted, measured and compounded medications following standard procedures.

Pharmacy Technician

Rite Aide Pharmacy
Various, VA
10.2007 - 11.2011
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume community pharmacy environment

Health Science Intern

United States Global Change Research Program
Washington, DC
05.2011 - 08.2011
  • Investigated accidents and analyzed root causes to develop corrective action plans.
  • Interpreted test data to determine whether contamination existed in accordance with environmental laws.
  • Prepared detailed scientific reports or presentations based on findings.
  • Managed development, design and execution of energy conservation projects.
  • Served as subject matter expert (SME) on environmental regulations and policies.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed team of more than 6+ cross-cutting government agencies regarding impacts of global health in healthcare and education sectors in United States

Education

Master of Science - Medical Science

Hampton University
Hampton, VA
05.2012

Bachelor of Science - Biology

Howard University
Washington, DC
05.2009

Skills

  • Interpersonal Communication
  • Verbal and Written Communication
  • Critical Thinking
  • Tutoring and Mentoring
  • Relationship Building
  • Discussion Facilitation
  • Microsoft Office
  • Instructor Collaboration
  • Examinations Proctoring
  • Student Development
  • Academic Goal setting
  • Quantitative Research
  • Pharmaceutical sales and services
  • Drug utilization review
  • Medication Therapy Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Pharmacy Intern

Walgreens Boots Alliance
01.2020 - 05.2021

Hospital Pharmacy Intern

Children's National - Main Hospital
06.2018 - 05.2019

Office Manager

Ethos
09.2015 - 12.2017

Pharmacy Technician

Omnicare
07.2014 - 09.2015

Pharmacy Technician

Northern Virginia Mental Health Institute
05.2013 - 06.2014

Health Science Intern

United States Global Change Research Program
05.2011 - 08.2011

Math and Science Tutor

Axiom Tutors
09.2010 - 07.2014

Pharmacy Technician

Rite Aide Pharmacy
10.2007 - 11.2011

Master of Science - Medical Science

Hampton University

Bachelor of Science - Biology

Howard University

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Dominique Harp-Monye